Walk-in Drive For QA

2 weeks ago

Pune, India Coforge Full time

Walk-in Drive: Quality Analyst (Non voice/Non IT)- US Mortgage Insurance

Essential Qualification and Work Experience:

  • Any Graduate / Diploma
  • Minimum 1+ year of any international insurance experience or international QA/QC experience
  • Knowledge of mortgage insurance

Work Mode & Shift

US shift timings

Work from Office

Benefits:

  • Cab facility
  • Saturday-Sunday off
  • Opportunity to work as on paper Quality Analyst
  • Work exposure in US Mortgage Insurance domain with MNC

Position Summary:

  • Complete the daily audit / sampling counts
  • Identify the gaps areas in the audit and report it to the Quality Lead and above
  • Observe the trend of the errors for the process and suggest the improvement plan
  • Conduct regular feedback sessions to BQAs

Technical/Soft Skills:

  • Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc.
  • Good Verbal and written communication, and must be able to communicate with clients through calls and emails
  • Computer skills Windows OS, MS office 2003, Image Applications, Etc.

Essential duties and responsibilities include the following (other duties may be assigned)

  • Complete the daily audit / sampling counts
  • Identify the gaps areas in the audit and report it to the Quality Lead and above
  • Observe the trend of the errors for the process and suggest the improvement plan
  • Monitoring and ensuring SLA quality targets are met
  • Identify and initiate Quality Improvement
  • Provide and support operations with QA reports
  • Facilitate and implement best Quality practices
  • Conduct regular feedback sessions to BQAs
  • Open to night shifts and flexible to work overtime as per the process requirement
  • Understanding the process risks and come up with controls to mitigate the risks
  • Should understand Customer Quality & Productivity expectations
  • Strong Reporting skills using Microsoft office
  • Good knowledge on the OPI process
  • Flexible to work in shifts based on the business requirement
  • Good Verbal and written communication, and must be able to communicate with clients through calls and emails
  • Co-ordinate and communicate regularly with QL and operations

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