Site Reliability Engineer

2 weeks ago

Bengaluru, India NEC Software Solutions Full time
Company DescriptionNEC Software Solutions (India)We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.For more information, visit at  NEC CorporationNEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.For more information, visit NEC at  DescriptionThe main goals of SRE engineers are to create scalable and highly reliable software systems.Drive Site Reliability Engineering agenda to improve availability, reliability, and performance of services.Experience in triaging incidents drive to resolutions and RCABuild new systems/applications as per requirements. Coordinate build activities with external teams.Identify tasks which can be automated and reduce manual work for the team.Work on break/fix hands on Windows platforms as well as interaction with external parties for critical issue or hardware / software support tickets.Work on Strategic Projects related to DR testing, Automated failover, Next gen monitoring, System readiness.Ensuring our systems are healthy, monitored, automation, fault tolerant and designed to scale.Directly interact with business unit executives and project management teams to communicate operational status, key project status, and business value of services produced.Provide clear communication/escalation/follow up and closure to business impacting events involving multiple Broadridge teams and external partners.

Required Skills and Qualifications:5-8 years of experience in Service delivery role for Systems Administration of Windows systems in a large-scale production environment.Knowledgeable in IIS.Working knowledge of Network Load balancing.Thorough knowledge of good server and system administration principles.Monitoring tools like SCOM, BSM, Datadog, Splunk.Strong functional knowledge of core protocols such as TCP/IP, SSH, SMTP, LDAP, NFS and DNS.Have knowledge on ITIL process, change management, Incident management.Having experience running Disaster recovery tests, application failovers.Understanding of SSL certificates and chain certificates

Technology Skills:Must haveo IISo Windows application/product troubleshooting.o SSL Certificate handlingo Work on custom applications on Windows servers

Good to haveo Ability to work/co-ordinate with multiple teamso Worked in a large enterprise environment supporting multiple applications.o Scripting skills like shell, bash; automations like Ansibleo Monitoring tools - SCOM, Splunk, Datadog, or any othero Performance Tuningo Networking knowledge on DNS, IP, NFS, Load balancers.o IT Operations, ITIL, Remedy or other ticketing toolso Knowledge on AWS and/or Azureo Terraformo Linux Server administrationQualificationsAdditional Information

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