Head of Quality Assurance
3 days ago
Experience: 15-20 years in quality management, with at least 3 years in a leadership role from Automotive Industry.
Certifications: ISO 9001, IATF 16949, Six Sigma, Internal Auditor or relevant quality certifications.
Budget: Upto 25 Lacs
Perk & Benefits: Medical Insurance, Workman Compensation, Accidental Insurance
Role: The Head of Quality Assurance leads the quality team and ensures that the organization’s products meet the highest standards of quality, safety, and customer satisfaction. This role is responsible for driving continuous improvement in quality processes, overseeing quality audits, and maintaining compliance with relevant industry standards.
- Plan, implement, and maintain an effective QMS aligned with ISO 9001, IATF 16949, and other applicable standards.- Contribute to new business initiatives and projects and review and communicate the impact on Quality activities.- Lead, manage, and develop a team of quality engineers and inspectors. Set performance goals and promote continuous improvement.- Develop strategies to assess, evaluate, and improve customer & supplier quality.- Plan for implementation of Lean, Six Sigma, Kaizen, and 5S initiatives to improve quality and efficiency across the production processes.- Oversee regular audits (both internal and external) of quality systems, manufacturing processes, and suppliers to ensure compliance with established standards.- Address customer complaints, warranty issues, and ensure prompt CAPA (Corrective and Preventive Actions) submission. Work with suppliers to resolve quality issues and improve their performance.- Ensure quality processes are established for new products, including trial runs and successful product implementation.- Implementing statistical process control (SPC), mistake-proofing techniques, and other quality tools.- Track key performance indicators (KPIs) such as internal rejection rates, customer complaints, audit results, and quality improvement project outcomes.- Regularly evaluate the effectiveness of the quality management system, and ensure it aligns with customer requirements and regulatory guidelines.- Process Audits: Conduct regular process audits to identify areas for improvement and ensure adherence to quality standards and SOPs.- Customer Feedback Analysis: Monitor and analyze customer feedback and complaints to identify trends and take proactive measures to address quality concerns.- Oversee corrective actions for any non-conformities and ensure preventive actions are in place to avoid recurrence.- Team Development: Continuously assess the team’s performance and provide constructive feedback. Promote a culture of continuous learning and skill development.- Customer Quality Improvement: Ensure the consistent improvement of Customer quality through regular audits, feedback, and collaboration.- Prepare regular reports and presentations to communicate quality performance to senior management.- Develop and deliver quality-related training programs to employees at all levels to enhance their understanding of quality principles, tools and methodologies.
Key Performance Indicators (KPIs):
- Zero audit failures (internal & external).- Reduction in customer complaints and warranty issues.- Improvement in internal rejection rates and COPQ (Cost of Poor Quality).- Successful implementation of quality improvement projects (Kaizen, Poke-Yoke).- Team engagement through training and quality competitions.- Successful development and delivery of new products to meet quality standards.
Competencies & Skills:
- Functional: Quality Assurance, Process Improvement (Lean, Six Sigma), Supplier Management, Risk Management, Customer Satisfaction.- Behavioral: Leadership, Problem-Solving, Communication, Team Development, Customer Focus, Continuous Learning.
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