Operations and Administration Assistant

2 weeks ago

india OutOfOffice.com Full time
Job Description

Out Of Office is a global leader in luxury LGBTQ+ travel, renowned for curating extraordinary travel experiences to destinations around the world. From the turquoise lagoons of Bora Bora to the icy depths of Antarctica, our passionate travel experts wow even the most discerning travelers.


Everything we do is completely tailor-made, and our team has the creative freedom to make anything happen (and we mean anything). Our itineraries feature more private yachts than shared buses, and no two bookings are ever the same.

Our people set us apart. We encourage our team to build strong, genuine, and meaningful relationships with clients, bringing their own flair and personality to the role. We champion diversity and pride ourselves on being passionate, consultative, and motivated by unparalleled service. It's the reason our clients keep coming back.


We also work behind the scenes to ensure our itineraries are inclusive and welcoming to all, even in countries with less progressive LGBTQ+ laws. We take pride in our 5* Trustpilot ratings and you will be an integral part of ensuring we retain and grow it.

About the Role:
This is a brand new role within our established Operations Team, with a focus on bridging the gap between Sales and Operations. You will be working closely with the Sales Team to assist with all post-booking processes, ensuring our bookings travel without a hitch, and our clients have a seamless booking experience every single time.
Within this role, you will be responsible for:

  • Booking itineraries, including accommodation, flights, transfers, tours and more - ensuring strong eye-for-detail at every step

  • Assisting the Sales Team with any post-booking questions from our clients

  • Handling booking-related issues, including flight cancellations and schedule changes - problem solving to minimise any avoidable issues

  • Assisting with booking cancellations and date changes

  • Maintaining an organised booking system, ensuring it's always up-to-date and accurate

  • Liaising with suppliers and partners to ensure bookings travel without a hitch

  • Covering inboxes during annual leave


Requirements

  • Brighton based, or available to travel

  • Self-starter with excellent organisational skills and the ability to multitask effectively

  • Adept at communication

  • Meticulous attention to detail

  • Proactive approach to problem solving

  • Customer-oriented solutions expert

  • Collaborative team player with a passion for LGBTQ+ travel


Benefits

Why Out Of Office?

  • A competitive basic salary and bonus scheme depending on experience

  • A hybrid office/home working model to ensure a healthy work-life balance

  • A fun and incentivised sales environment where hard work and successes are always rewarded

  • Great travel perks

  • 25 days of holiday with incremental additional days


Requirements
Previous experience in a sales and customer service role. Passion for travel and a desire to share your enthusiasm with others. Interest in luxury travel destinations, hotels, and experiences. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment. Ability to express yourself enthusiastically and eloquently both over the phone and over email, providing an inspiring experience for our clients. Skilled at quickly building rapport and establishing trust with clients. Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure. Extremely close attention to detail and a keen aesthetic eye. Highly organised with the ability to prioritise, manage own time, and multi-task.

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