Engineer - Sync & DCN
2 weeks ago
Deliverables:
24*7 support for Sync & DCN Incident / fault Management/Service Quality within strict SLA.
Coordinating with customer for outage restoration.
Service fault restoration within SLA.
Documentations of SOP / Knowledge base and learnings.
Work / Coordinate with vendors on complex customer issues.
Daily MIS and reporting.
Desired Certifications:
CCNA /CCNP / CCIE
Education Requirements:
Bachelor's degree in Electronics & Communication/Computer Engineering or equivalent.
Skill Required:
Must have very strong knowledge & working experience with complete Nokia (7750, 7705 and 7710), Cisco {ASR9K, 903, 920}, Huawei (CX600, ATN950B, ATN910C) , Juniper (m320, MX960, mx2020) network product lines and technologies.
In-depth understanding and Hands on experience with routing protocols such as: BGP, OSPF, ISIS etc.
In-depth understanding and Hands on experience with MPLS, EVPN, RSVP-TE. Troubleshooting on complex MP-BGP services.
Good working knowledge of QOS/HQOS, HSRP / VRRP, VLAN's, Rapid Spanning Tree, Ether-Channel) VPN L2 & L3 solutions.
Hands-on experience in troubleshooting on complex L3 VPN services, L2 VPLS domain.
Good communication skill and customer centric approach.
Expertise in QOS design and configuration is a plus.
In depth understanding & knowledge of various switching protocols. eg. STP, PVSTP, MSTP, LLDP etc.
Hands-on experience on handling tools like BMC Remedy, ECRM, Netcool, IPPMS, EPNM etc.
Relevant Experience:
Minimum 2-4 years of experience in core IP/CIENA network operations. Significant experience with large scale and complex networks.
Candidate must possess a high-level of technical expertise, have strong organizational skills and be able to learn and define technical processes and procedures.
Experience of working within a team environment, with full responsibility for fault resolution includes taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion.
Candidate must be able to plan, provide analysis, design and troubleshoot technical solutions.
Behaviour: Customer First, Ownership and Teamwork
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