Customer Service Representative

2 weeks ago

mumbai, India Sensient Technologies Full time

At Sensient Technologies , we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers and will be better with you.

At Sensient India , we count on customer service department to interact professionally with all our customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests and interactions using a friendly, helpful and mutually amicable approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

What will you do:

End to End solution for Customers: Ensure Order to Cash.. Ensure various Indian compliances are met as applicable from time to time. Supply Chain Management (Includes transport, freight, shipping, air etc) Any other tasks as needed by Business to ensure customer requests are met.

What will you bring:

Bachelor’s degree or equivalent education is required.  At least 5 – 7 years of experience in Customer Service.  Tally & MS Excel (is a must) Order to Cash Process (OTC) & OTIF  Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts and avoid escalations.

What you’ll get:

Working with US MNC that allows you to collaborate in a global environment  An excellent salary, benefit offering and development opportunities A thorough and effective training experience during onboarding and beyond.

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
 

Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.

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