Web Developer II
2 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
Software Development Designs and codes applications/integrations to support business requirements. Completes necessary testing to ensure applications/integrations are completed with high quality. Completes documentation describing the functionality of the application/integration from a technical perspective. Provides accurate estimates of the time required to complete development tasks. Follows policies and procedures related to application methods and quality standards. May provide input to the Web Development Manager on the creation of the policies and procedures. Service Operation Responds to internal customers to resolve their technology problems. Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application. Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation as needed. Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the team. Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems. Request and Change Management Ensures business continuity by recording all changes and requests in ServiceNow. Ensures changes are completed with proper documentation for SOX compliance. Reviews the forward schedule of changes for potential conflicts. Project Management Participates as a resource on project led by others. Completes assigned project tasks on time and with high quality. May lead small projects related to custom applications and integrations. Performs other related duties as required or assigned.
Skills, Knowledge and Expertise
Skills and Abilities Coding Designs, codes, debugs and documents software applications/integrations to deliver business outcomes. Communication Delivers accurate, clear, and concise messages orally and/or in writing. Problem Solving Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. Decision Making Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions. Meeting Facilitation Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions. Requirements Definition Elicits and documents a clear, concise, and agreed set of internal customer requirements. Testing Plans and facilitates validation activities to ensure a technology solution meets defined requirements. Education and Experience Bachelors degree in computer science, computer information systems, related degree, or equivalent work experience (preferred). 5 years of related experience (required). Computer Skills .NET development (preferably C# experience) JavaScript (React and/or Angular preferred), Microsoft SQL Server, knowledge of webservices, n-tier architecture. Experience with Optimizely CMS (preferred)
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