Jira admin

2 weeks ago


Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.


What we are looking for

Role: Jira admin

Experience Range: 5 – 8 Years

Location: Bangalore/Chennai/Hyderabad



Must-Have:


  1. Experience with the installation and configuration of the latest version of JIRA IT Service management tool.
  2. Experience in JIRA IT Service management /CMDB implementation and configuration of ITIL including workflows.
  3. Experience with on-premises/Cloud service architecture, database structure, and frameworks.
  4. Experience with the migration of content during equivalent upgrades.
  5. Experience in customization of tool Example: API calls and custom field mappings.
  6. Define, compile, and customize reporting metrics experience.
  7. Respond to support inquiries with a sense of urgency.


Good-to-Have:


  1. Adhere to defined processes and procedures.
  2. Knowledge of ITIL Process


Responsibility of / Expectations from the Role :


  • Responsible for implementation & support for JIRA IT Service management configuration as per the ITIL standards
  • Act as the SME/SPOC for JIRA IT Service Management tool.
  • Assess & implement new customize requirements as needed.
  • Provide day-to-day JIRA IT Service Management tool operational support activities.
  • Assist in strategic planning initiatives for Enterprise JIRA IT Service Management.
  • Serve as the technical support resource for any JIRA IT Service Management.


Interested candidates pls share your cv to mailid: with subject " Jira admin" for further Discussion


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