CFTS L2

Job Description:Position: Technical Support Engineer 2Business Unit: Juniper TAC -Customer Focused Technical SupportSummary:- This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.- This is an Individual Contributor Role- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.- Take ownership for problem resolution, problem reproduction.- Be a fast learner and keep pace with newer technologies- Participate in initiatives such as create Knowledge Base and Whitepapers.- Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.- Available to work in shifts and cover weekends rotations.Experience- 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.Primary Skills* Excellent Customer handling and communication (verbal and written) skills* Excellent problem solving skills.* In depth knowledge of IP Packet flowTo be proficient in any 2 of the following technologies* Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)* Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)* Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)Understanding/Exposure/Expertise in one or more areas will add weightage* MPLS, MPLS-TE* Multicast technologies PIM, NG-MVPN* Data center Fabric and IP CLOS networks* SDN/NFV/OpenStack/CloudPrefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -Juniper, Cisco, Palo Alto, Arista, Huawei and others.Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE