Director & Counsel

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As Director & Counsel, you will report to the Vice President and Senior Counsel and support the Global Legal Order Processing Center of Excellence in its day-to-day operations. You will provide legal and operational support for legal order processing global functions performed in India. You will also lead and manage a legal operations team of 30+ colleagues, handle escalated legal orders and manage the changes in process to meet internal standards and policies to mitigate risk and increase operational efficiencies. In this role you will also: • Ensure that all legal order processing is performed in a manner that is compliant with internal policies and procedures and also applicable local laws and regulations.• Handle escalated legal orders for the India market, inclusive of witness testimony.• Escalate third party legal orders to the Vice President & Senior Counsel when required.• Provide coaching to colleagues in instances requiring performance improvement and support colleague development and training.• Adhere to internal risk and regulatory standards, policies and controls and identify and promptly escalate and manage legal or operational issues to senior management.Minimum Qualifications • Bachelor of Law with admission to practice law and in good standing.• 10+ years of litigation experience in a law firm and/or in-house environment independently handling a broad range of litigation matters.• Experience leading teams and/or working with complex and large volume discovery matters.• Proficiency in English.• Executive presence and ability to effectively interact with colleagues and others at all levels within and outside of the organization.• Adherence to high ethical and professional standards.• Comfortable with learning new processes and using technology tools.• Strong teamwork, collaboration, and communication skills.• A strong work ethic, a can-do attitude, flexibility and genuine enthusiasm to support colleagues and assist with special projects when needed.• A structured, analytical, and meticulous with an independent approach to work.• Interest in operational processes. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.