L1 RPA Support Analyst

3 days ago

Panjim, India Tangentia Full time

Role Overview
We are looking for an enthusiastic and detail-oriented L1 RPA Support Analyst to monitor and support our Robotic Process Automation (RPA) processes. This role is the first line of support for bots, ensuring smooth operations, timely issue resolution, and effective communication with business and technical teams.
Key Responsibilities

  • Monitor RPA bots, jobs, and queues in the orchestrator/control room ( Automation Anywhere, Power Automate).
  • Identify and log incidents or failures related to bot executions in the ticketing system (Helpspot).
  • Perform basic troubleshooting steps such as re-running bots, restarting jobs, and verifying system availability.
  • Extract and review logs to gather initial details for escalation to L2 or L3.
  • Communicate status updates to business stakeholders and escalate issues as per defined SLAs.
  • Maintain and update runbooks and SOPs with known issues, workarounds, and resolution steps.
  • Coordinate with internal teams (development, infrastructure, business) to ensure smooth functioning of RPA processes.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred but not mandatory).
  • 0–2 years of experience in IT support, application support, or RPA support.
  • Basic understanding of RPA concepts and platforms (UiPath/Automation Anywhere/Blue Prism).
  • Familiarity with Windows Server environments and enterprise applications.
  • Knowledge of ticketing tools (ServiceNow, JIRA, Helpspot etc.) preferred.
  • Strong communication and documentation skills.
  • Good problem-solving and analytical skills.
  • Willingness to work in shifts (if required) and learn new technologies.

Key Attributes

  • Customer-oriented mindset with high attention to detail.
  • Proactive approach to monitoring and issue identification.

Eagerness to learn and grow within RPA and automation domains.

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