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Senior Service Delivery Manager
3 months ago
- A Master’s degree or relevant certifications and equivalent experience (e.g., ITIL, PMP) is required.
- Minimum of 10-15years of experience in IT service delivery, with at least 10 years in a managerial role.
- Proven experience in leading and managing IT service delivery teams.
- Strong knowledge of IT service management frameworks (ITIL/ITSM) and related best practices is required.
- Excellent leadership, communication, and interpersonal skills. Global English-speaking proficiency is required.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Experience with budgeting and financial management in an IT context. Experience with TBM and Apptio is desirable.
- Familiarity with ITSM service management tools and software (e.g., ServiceNow (a Must), BMC Remedy).
- Proven experience in managing third-party IT outsourcing vendors and related Service Level Agreements (SLA’s).
- Experience in coordinating with global and regional stakeholders to manage service desk operations.
Working Conditions:
- Full-time position based in Ambattur, Chennai
- Occasional travel may be required.
- Highly flexible working schedule. May require working outside regular business hours to address critical issues or projects.
