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Member of Technical Staff

5 months ago

bangalore, India IN10 VMware Software India Private Limited Full time

Description

The Elevator Pitch: Why will you enjoy this new opportunity?

You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You want to be a part of a collaborative environment whose teams care about the product they are creating, how they create it, and the impact it has on customers’ business objectives. At EUC, you'll be diving into the world of modern AI integrations, directly contributing to the cutting-edge Anywhere Workspace platform. This platform, a cornerstone of the VMware Cross-Cloud services portfolio, redefine vulnerability management strategies, and streamline application lifecycle management – all automatically. What's truly exciting is that VMware Anywhere Workspace stands as a trailblazing hybrid work platform, seamlessly integrating digital employee experience, virtual desktop infrastructure and apps (VDI and DaaS), unified endpoint management (UEM), and state-of-the-art security measures. By becoming a member of our team, you'll play an instrumental role in shaping the future of work, ensuring that individuals can thrive in a secure and seamless workspace, no matter the device or location.

What is the primary need, technical challenge, and/or problem you will be responsible for?

As a key member of VMware Workspace ONE UEM SRE team:

· You will be utilizing your knowledge in .NET Framework and .NET Core web services for troubleshooting and remediation production issues.

· You will be working with cross-functional teams in the organization and help establish SLOs and drive consistent efforts to achieve those SLOs.

· You will be constantly identifying and recommending areas in which there is insufficient observability.

· You will be troubleshooting/optimizing SQL SPs, resolving Postgres issues in production.

· You will be responsive to customer incidents and escalations and help prioritize engineering work, from whole initiatives to sprint tasks.

· You will be building automation tools, which helps the team to improve observability and troubleshooting.

· You will be participating in reliability engineering practices and improve predictability of the system/services.

· You will be proactively identifying potential issues and actively drive it to closure.

· You will be measuring and optimizing UEM services performance and availability.

· You will be working on Hashicorp tech stack primarily using Nomad, Vault, and Consul.

· You should have great communication and presentation skills and knowledge in Application Development, IT Operations (SRE, DevOps) and Software Development experience with C# or Java or GO or Groovy or Python.

· You will work and have access to the following technologies: AWS, vSphere; network protocols and Linux/Unix system internals and CI/CD tools and technology like Github Actions and Artifactory; infrastructure technologies such as Network, Database, Server, Storage; OS (Linux and Windows).

· You will utilize the following monitoring tools to discover and analyze reliability issues: Dynatrace, Logz.io, Wavefront, Kibana, dot Trace/dot Memory, and Sentry One.

· You will be required to take up PagerDuty or equivalent in shifts to provide support for P0 issues and adhere to SLAs.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

You will become part of an experienced engineering team, which is building a large-scale UEM platform as a service.
You and your team will be responsible for identifying/delivering any observability, scalability, predictability, reliability gaps within UEM platform/services.

Within your first 30 days  of joining our team, you will not only acquire a fundamental comprehension of the product's architecture and primary operational procedures, but also a basic understanding of the monitoring tools used within the product. Within 90 days  of joining our team, you will have the incredible opportunity to fully grasp the deliverables of your team and collaborate closely with your peers to maintain and improve observability, scalability, predictability, reliability of the UEM platform and services. You will also gain a deep understanding of our monitoring and automation tools, with the exciting possibility of contributing to the development of these tools as a developer yourself. Within 180 days  of joining our team, you will have the exciting opportunity to take charge of individual assignments and run them independently with minimal support from your peers. This will not only allow you to showcase your skills and expertise but also empower you to make a real impact on our company's success. Within 360 days  of joining our team, you will have the exciting opportunity to drive the transformation strategy of our company by taking full ownership of small-scale projects and leading various initiatives. Your contributions will be critical to shaping the future of our organization and achieving our goals.

What type of work will you be doing? What assignments, requirements, or skills will you be performing   on a regular basis?

Take ownership of Product architecture, design, product quality, user experience, and security, including the integration of AI and ML frameworks to add intelligence to VDI. Perform debugging of hard problems and analysis of stack traces from crash dumps. Perform analysis of complex tasks or situations that require in-depth evaluation. Manage activities to meet delivery dates and milestones and communicate status and risks to Engineering leads and project team. You will implement and improve processes around DevOps, Agile, and CI/CD You will be using software development tools such as Git, Perforce, JIRA, and Jenkins. You will be responsive to customer and product asks and escalations and help prioritize engineering work. You will be responsible for daily engineering activities such as stand-ups, sprint planning, backlog grooming, architectural reviews, customer support, and release readiness. Communicate on a regular basis with product management and release teams. As part of this team, you will work closely with cross-functional teams in multiple geographies to ensure product delivery and customer commitments are met on time. Our products are critical to our customers, and you will coordinate and collaborate with our support team to make sure our customer needs are met. Train and mentor junior engineers by providing technical guidance and direction. Take initiative and identify new areas of improvement for products, tools, and processes. Championing a culture of high ownership, continuous improvement, and engineering excellence

What is the leadership like for this role? What is the structure and culture of the team like?

Our team is proud to be a dynamic and innovative group, constantly striving to push the boundaries of what is possible. With departments located in Bulgaria, the United States, and India, we are uniquely positioned to achieve a global outreach and create meaningful change on a global scale. As we continue to expand our operations, we recognize the critical importance of actively building a solid foundation in the Bulgarian location.  Furthermore, we firmly believe in the power of automation to streamline our daily processes and optimize our efficiency. Our leadership recognizes that embracing cutting-edge technologies is key to remaining competitive in today's fast-paced business environment. By automating our operations, we can reduce the potential for human error, free up our team's time to focus on higher-level tasks, and ultimately deliver better results for our clients. At the heart of our success is our unwavering commitment to openness and impartiality. We foster a culture of collaborative learning, knowledge-sharing, and mutual growth, where every team member is encouraged to contribute their unique perspectives and insights. By working together, we can achieve more than we ever could on our own and create a better future for our team, our clients, and the world.

Where is this role located?

Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office

What are the benefits and perks of working at EUC VMware?

We provide competitive benefits to our employees across the globe. Our benefits programs vary by country and region, subject to local laws and customs. In most jurisdictions, we offer comprehensive medical plans, as well as employee assistance programs, retirement benefits, education assistance programs, company paid holidays, paid sick leave and vacation/flexible time off.