ServiceNow IRM Developer

Location: Chennai, Pune, Kolkata and Hyderabad Qualifications 4+ years of overall ServiceNow development experience. 1–2 years (or 1–2 full‑cycle projects) of hands‑on experience in ServiceNow IRM/GRC modules. 1–2 years of experience integrating ServiceNow IRM with external systems such as UCF or using ServiceNow Use Case Accelerators for regulatory and compliance content ingestion. Strong knowledge of the risk lifecycle , including risk identification, scoring models (inherent/residual), controls, indicators, assessments, and compliance frameworks. Solid understanding of ServiceNow integration methods , including REST, SOAP, and MID Server –based integrations. Proficiency in JavaScript , Glide APIs , Business Rules , Client Scripts , Script Includes , and Flow Designer automations. Experience working with GRC Workspaces (Risk, Compliance, Audit) and UI Builder for workspace customizations. Exposure to IntegrationHub , spokes, reporting, and dashboard development. Strong understanding of upgrade‑safe , modular, and scalable development practices. Excellent communication, collaboration, and analytical problem‑solving skills. Prior experience in the BFSI sector (preferred but not mandatory). Certifications (Preferred) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – IRM/GRC or equivalent ServiceNow Certified Application Developer (CAD) Key Responsibilities 1. IRM/GRC Module Development & Customization Design, develop, and customize ServiceNow IRM/GRC modules including Risk, Policy & Compliance, and Audit. Configure compliance controls, risk statements, scoring models, entities, assessments, and control testing workflows. Ensure all customizations follow upgrade‑safe and best practice development standards. 2. Workspace & UI Builder Enhancements Build and enhance GRC Workspaces for Risk, Compliance, and Audit using UI Builder . Optimize user experience through tailored workspace layouts, pages, and visual components. 3. Integrations & Platform Automation Integrate ServiceNow IRM with external systems (e.g., UCF , regulatory feeds, risk content sources). Implement authentication mechanisms including OAuth 2.0 , Basic Auth , and certificate‑based authentication . Implement integrations using REST/SOAP APIs , data imports, and IntegrationHub spokes. Use Flow Designer and automation tools to streamline risk and compliance workflows. 4. Risk & Compliance Process Enablement Implement and manage the risk lifecycle , including inherent/residual scoring, evaluations, and remediation. Configure controls, indicators, tests, issue/exception management workflows, and compliance reporting. 5. Reporting, Dashboards & Analytics Develop custom reports, dashboards , and performance analytics for risk, issues, compliance posture, and audit results. Enable data‑driven insights for risk owners, auditors, and leadership teams. 6. Issue Resolution & System Stability Troubleshoot functional and technical issues, perform root cause analysis, and restore system stability. Ensure adherence to ServiceNow coding, security, and performance standards. 7. Cross‑Functional Collaboration Collaborate with Business Analysts, QA, Administrators, and stakeholders in an Agile delivery model . Participate in sprint ceremonies, backlog refinement, and solution reviews. 8. Documentation & Best Practices Maintain complete technical documentation including configurations, scripts, integrations, and design decisions. Ensure solutions adhere to ServiceNow development best practices, governance, and compliance guidelines. 9. Continuous Learning & Improvement Stay current with the latest ServiceNow enhancements, releases, GRC/IRM capabilities, and industry best practices. Contribute to process improvements and platform optimization initiatives.