Customer Success Executive

4 weeks ago

Gurugram, India LetsDressUp (LDU) Full time

Job description

Company Name – LetsDressUp

Location – Gurgaon

CTC – 2.5 LPA – 5 LPA

Job Type: Full-Time (Work from Office)

Working hours- 10 AM to 7 PM

Experience: 1-5 years (freshers may also apply)

Job Title - Customer Success Executive

 

About us:

LetsDressUp (LDU) is building the most inclusive fashion company for women of Bharat. Our mission is to empower women to dress up in their size and their style in a sustainable manner. We are one of the fastest growing startups in India backed by top investors including Titan Capital, GVFL, IAN, Sequoia and multiple marquee angels in various capacities.

 

Job Overview:

As a Customer Success Executive, your primary objective is to ensure the satisfaction of our customers and empower the LetsDressUp brand. You will be responsible for guiding customers through their shopping journey, providing exceptional support on their queries, and building strong relationships to drive repeat purchases.

 

Key Responsibilities:

1. Customer Onboarding - Assist new customers in navigating our website, explaining our products, and encouraging them for their first purchase.

2. Customer Satisfaction - Provide timely assistance and resolution for any issues related to orders, shipping, or returns to ensure a seamless shopping experience. Make sure to close all the tickets promptly.

3. Discount Updates - Help the customers about our discounts going on the website.

4. Feedback Integration: Collect customer feedback on their experience, products, and suggestions, and share insights with relevant teams to improve offerings and customer satisfaction.

5. Community Building: Develop and grow our exclusive Facebook community by sharing updates, exclusive content, and interacting with members to foster a sense of belonging.

6. Content Creation and Updates: Collaborate with the marketing team to deliver engaging content for social media platforms, newsletters, and community groups to keep customers informed and excited about our products.

7. Proactive Outreach - Reach out to customers proactively to address any potential concerns, offer assistance, and ensure their continued satisfaction which ensures the LDU brand loyalty keeps improving in the long run.

8. Retention Strategies - Develop and implement strategies to retain existing customers, such as loyalty programs, exclusive offers, and personalized communications.

9. Data Driven Approach – Make reports based on your insights from the customers on the various aspects such as returns, exchange reason or any other query.

 

Qualifications:

  • Bachelor's degree in any stream including business, marketing, fashion or a related field (preferred).
  • Experience in customer service, customer success, or sales, preferably in the e-commerce or fashion industry would be an add on.
  • Strong communication and interpersonal skills, with a customer-centric mindset.
  • Ability to multitask, prioritizes, and manages time effectively in a fast-paced environment.
  • Knowledge of e-commerce platforms, CRM systems, and customer support tools.
  • Passion for fashion and a keen understanding of women's fashion trends and preferences.

  • Customer Success Executive

    4 weeks ago

    Gurugram, India LetsDressUp (LDU) Full time

    Job descriptionCompany Name – LetsDressUpLocation – GurgaonCTC – 2.5 LPA – 5 LPAJob Type: Full-Time (Work from Office)Working hours- 10 AM to 7 PMExperience: 1-5 years (freshers may also apply)Job Title - Customer Success Executive About us:LetsDressUp (LDU) is building the most inclusive fashion company for women of Bharat. Our mission is to...

  • Sr Executive-Customer Success | Gurgaon

    5 days ago

    Gurugram, India FieldAssist Full time

    We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success. About FieldAssistFieldAssist is a SaaS based technology platform transforming route-to-market...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Liyan Facility Management Pvt Ltd Full time

    Work Mode - Work From Office Position - Customer Success Associate Skillset - Excellent comms in English Qualification - Graduate Salary - **26K CTC to 29K CTC** Location - Gurgaon Experience - International Experience in Tech support/customer support Working days - 5 days working/ Week off - Rotational/ both way cabs/ rotational shifts No. of...

  • Customer Success Executive

    1 week ago

    Gurugram, Haryana, India Medanta Full time

    **Key Responsibilities**: **1. User Training and On-boarding**: - Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform. - Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals. - Create user-friendly guides,...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India RegisterKaro Full time

    Job Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India RegisterKaro Full time

    Job Title: Customer Success ManagerEmployment Type: Full-timeJob SummaryWe are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Liyan Facility Management Pvt Ltd Full time

    Work Mode - Work From Office Process - Domestic Process Position - Customer Success Associate Headcount - 100 Profiles Position - Customer Support Executive - Only Male can consider Skillset - Excellent coms in English/Hindi ( verbal and written communication skills) Qualification - Gred/Undergrad Both can be Picked Experience - Fresher and Experience...

  • Customer Success Associate

    6 days ago

    Gurugram, Haryana, India scaligh pvt ltd Full time

    **Work Mode** Work From Office Process Domestic process **Position **Customer Success Associate **Interview mode** HR Round; Ops Round; **Joining formalities**; Joining Position Customer Support Executive - Male\Female both can consider **Skillset** Excellent coms in English/Hindi ( verbal and written communication skills) **Qualification** Gred/Under...

  • Customer Success Executive

    5 days ago

    Gurugram, India Nexii Labs Full time

    Experience: Fresher or Minimum 6 months from BPO or Customer Support (Preferred).Qualifications:Should be PUC/Diploma/DegreeExcellent comms in both English and Hindi - No MTI or RTI issue, grammatical or pronunciation errors, The candidate's voice and accent should be clear while speaking Hindi/English.Responsibilities :Provide technical support and ad-hoc...

  • Customer Success Analyst

    4 weeks ago

    Gurugram, India Trademo Full time

    About TrademoTrademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, US. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb+) using...

  • Customer Success Analyst

    4 weeks ago

    Gurugram, India Trademo Full time

    About Trademo Trademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, US. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb+)...

  • Customer Success, Manager Customer Success, Sr Manager Customer Success, AD Csutomer Success, AD CS, Manager CS

    5 days ago

    Gurugram, India Michael Page Full time

    Our client is a profitable SaaS firm part of a large group Be part of an impactful role About Our Client Our client is a large-sized firm in the Software sector of the Technology & Telecoms industry, renowned for its innovative solutions and commitment to excellence. Job Description Delivering Customer Success by monitoring performance KPIs on...

  • Customer Success Analyst

    4 weeks ago

    Gurugram, India Trademo Full time

    About TrademoTrademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, US. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb+) using...

  • Customer Success Analyst

    4 weeks ago

    Gurugram, India Trademo Full time

    About Trademo Trademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, US. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb+)...

  • Customer Success Representative

    2 weeks ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...

  • CUSTOMER SUCCESS ACCOUNT MANAGER

    5 days ago

    Gurugram, India White Force Full time

    Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Account Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and helping them achieve success with our products or services. The ideal...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Optimidea Network Full time

    **Role**: - Identify, investigate, and resolve customer issues. Provide accurate and complete information using the right methods/tools. - Maintain a thorough understanding of the company's products and services to provide informed responses and troubleshoot effectively. - Engage with customers in a friendly and approachable manner to ensure they have a...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Real Time Data Services Full time

    Responsibilities:- Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.- Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.- Assist Deliver ongoing training and support to...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Real Time Data Services Full time

    Responsibilities:Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.Assist Deliver ongoing training and support to customers,...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Real Time Data Services Full time

    Responsibilities:Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.Assist Deliver ongoing training and support to customers,...