Field Service Technician

1 month ago

Bengaluru, India Tejas Networks Full time
JOB TITLEExecutive- Field Installation Support TechnicianNon of Position & LOCATIONBengaluru – 02Gujarat - 02

ABOUT THE ROLEOverview :As a Field Installation Support Technician with a Diploma qualification and experience working both in office and field environments, will play a pivotal role in ensuring the successful deployment, installation, and maintenance of our products at customer sites. This position requires a blend of technical expertise, hands-on skills, and the ability to effectively communicate with both internal teams and external clients. You will be responsible for coordinating installation projects, troubleshooting issues, and providing exceptional customer service to ensure optimal performance and satisfaction.

JOB DESCRIPTIONInstallation Coordination:

Coordinate and schedule installation projects, including site visits, equipment setup, and integration activities, ensuring adherence to project timelines and customer requirements.Support : Provide technical assistance and guidance to customers and internal teams regarding installation procedures, troubleshooting techniques, and product functionalities, both remotely and on-site.

Documentation:

Maintain accurate records of installation activities, including site reports, equipment configurations, and customer communication, to facilitate project tracking, troubleshooting, and knowledge sharing. Basic knowledge of Excel and PowerPoint will be beneficial for documentation and communication purposes.

& vendor Interaction : Interact directly with customers & vendors to address inquiries, resolve issues, and provide training on equipment operation and maintenance, fostering positive relationships and enhancing customer satisfaction.

Travel:

Travel to various locations as required to support installation projects, ensuring timely completion and adherence to project schedules.

Language : Ensuring proficiency in Hindi, English, and Kannada Bangalore Location: Additional proficiency in Kannada & Tamil.Location: Additional proficiency in Gujarati

ABOUT THE CANDIDATEEXPERIENCE 2 – 3 yearsEDUCATIONin Electronics and Communication Engineering or Diploma in Electrical and Electronics Engineering or equivalentExperience:

Proven experience working in field installation, maintenance, or technical support roles, with a demonstrated ability to perform hands-on tasks and troubleshoot complex systems effectively.

Adaptability : Flexibility to adapt to changing environments and project requirements, with a proactive and solution-oriented approach.Focus : Customer-oriented mindset with a commitment to delivering exceptional service and exceeding customer expectations.to use Excel for data management, documentation, and reporting purposes,

Note: This job description is intended to outline the general responsibilities and qualifications for the Field Installation Support Technician role with a Diploma qualification. Specific duties and requirements may vary depending on the company's products, industry focus, and organizational structure.

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