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Cilent Delight
4 weeks ago
mumbai, India
Apport Software Solutions Private Limited
Full time
Roles / Responsibilities:
- Develops Healthy Customer Relationships.
- Enhances Customer Training.
- Evaluates and Analyze Customer Needs,
- Builds Trust and Transparency with Clients.
- Onboard New Clients.
- Acts as a Customer Advocate.
- Encourages Customers to Upgrade their Products.
- Promotes Customer Loyalty.
- Reduce churn and retain paid clients.
- Handle and resolve client solicitations and objections.
- Highly organized & able to multitask.
- Self-driven & proactive nature.
- Excellent communication & interpersonal skills.
- Strong logical, analytical, and problem-solving and leadership skills.
- Strong understanding of business & technology.
- Strong Negotiation & Consultative Abilities.
- Ability to handle escalations.
- Ability to understand, articulate & manage customer expectations.
- Ability to learn new CRM software and Ticketing Systems.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.