Systems Integration Specialist

3 weeks ago

gurugram, India NTT DATA Full time

Job Description

Req ID:  281328 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

Experience: 2 to 5 Years

Work location: Chennai/Gurgaon

Shift timings: 12 PM to 9 PM

Responsibilities:

Responsible for the functional specification, technical design, implementation, and support of Service Cloud Solutions.

· Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs.

· Implement, update, edit and/or change existing framework and Oracle Service Cloud Add-ins.

· Develop new and maintain existing integrations of Oracle Service Cloud with third party applications and systems.

· Develop Add-ins using OSvC BUI framework

· Prepare clear and concise reports, dashboards, and data extracts.

· Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.

Experience

Qualifications:

Minimum 2+years of experience in oracle service cloud application.

Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL

Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX); also using Connect PHP API, File Manager, Process Designer.

Extending, customizing, and developing OSC Widgets (Chat, Knowledge, Email etc.)

#LI-INPAS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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