Platform Engineer

Job Title :: Atlassian Engineer
Location :: Bengaluru, India (Hybrid)
Must Have:
- Minimum 12 years of relevant experience
- Banking domain experience
Top Skills:
- Atlassian products
- End User Support
- Code Repository Management
Job Description:
Configuration and Maintenance:
- Configure tools to reflect the organization's delivery approach, agile and operational workflows, and reporting requirements as these evolve.
- Integrate Jira and Confluence with other essential tools and systems such as the DevOps toolchain, promoting the integration automation and CI/CD into the software delivery lifecycle.
- Create and configure new projects, schemes, and workflows within Jira, Confluence, Bitbucket, and Jira Service Desk.
- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
User Support:
- Assist Project Level Administrators with managing settings and maintaining their projects.
- Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries.
- Assist end users with user-specific settings.
- Create and maintain training guides for end users.
- Onboard and offboard colleagues, remaining with our licence limits.
Upgrades and Maintenance:
- Ensures ongoing maintenance, optimization, and support for Jira and Confluence.
- Manage the relationship with the developers, Atlassian
- Plan, schedule, and coordinate Atlassian tools upgrades.
- Ensure smooth maintenance and performance of the Atlassian suite.
- Expected deliverables include:
- Optimized demand pipeline allowing for the redundancy of the Change Tooling Mailbox
- Clear role-based permissions and descriptors
- Self-serve catalogue and user guides
- Optimized access management process
Skill Requirements:
- Proven experience in administering Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk).
- Familiarity with evaluating and managing Atlassian add-ons.
- Strong problem-solving skills and ability to provide excellent user support.
- Effective communication and collaboration skills.
- Minimum of 5 years of experience working with Atlassian collaboration tools in a technical or support role
- Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
- Scripting experience preferred to make bulk updates to tools
- Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
- Experience integrating tools through APIs, plugins, or automation platforms
- Understanding of the software development lifecycle (SDLC) and agile methodologies
- Excellent communication and problem-solving skills
- Ability to lead projects independently and work collaboratively across teams
- Detail-oriented, with a focus on user experience and operational efficiency
- Strong product mindset, with a focus on value and data-driven decision-making
- For the role, it will also be important to have familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)
About Ascendion:
- Ascendion is transforming the future of technology with AI-driven software engineering.
- Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
- Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
- Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.

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