Coach Operations Associate

1 week ago


delhi, India Wellness Coach Full time
In this high stress world, wouldn’t you want to come to work knowing that you are helping someone improve their life everyday? At Wellness Coach, you will have the opportunity to change lives for the better everyday
We are backed by Softbank NY, Zoom Ventures and Accomplice. Wall Street Journal says about us: "It's like Peloton meets Zoom video meets guided wellness."
Wellness Coach is the only fully integrated health benefit for global employees that supports over 100 languages, offers team engagement, digital health, coaching, therapy and weight management solutions.
Job Title: Coach Operations Associate
Department: Coaching Operations
Reports To: Director of Coach Operations
Location: India (Remote)
At Wellness Coach, we are dedicated to revolutionizing healthcare through innovative technology. We're looking for a graduate in a relevant field such as business, communications, or psychology who is passionate about wellness and healthcare to join our dynamic team. As a key member of our team, you will have the opportunity to work on cutting-edge projects that involve coaching.
Responsibilities:
On-board new coaches to the platform and provide them with necessary information to navigate the platform and access resources
Maintain and build relationships with coaches, ensuring their needs and requests are managed effectively
Guide and encourage coaches, sharing best practices and company-provided relevant resources for coaches’ success on the Wellness Coach platform
Report and monitor coach performance given provided KPI’s
Support change management efforts by assisting with communicating changes to coaches and acting as a liaison between coaches and the internal Wellness Coach team
Execute user and coach engagement campaigns to encourage participation
Facilitate coach feedback calls to gather insights for platform improvements
Perform other tasks as required to support the coach community and ensure smooth operations
Qualifications:
MBA with 2 or more years of experience in a relevant field such as business, communications, psychology, or social work. A plus if in the wellness space
Work between 10PM - 6AM IST
Excellent interpersonal and writing skills
Strong organizational skills and detail orientation
A high level of professionalism and positive work behavior
Self-directed and proven ability to work independently
A sincere interest in and empathy for customers and co-workers
Passion for our mission and understanding of the healthcare/benefits space
Why Join Us:
Be a part of a purpose-driven company that is dedicated to transforming healthcare and promoting wellness.
Work in a fast-paced, innovative environment where you can directly see the impact of your work.
Enjoy a supportive work culture.
Opportunities for professional growth and development.
Unlimited personal and leadership coaching
2 weeks of holidays for the whole company every year
Participate in Company offsites and Health rewards program

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