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Client Servicing Manager

3 months ago

Pune, India Pinstorm Full time
ResponsibilitiesAs a Digital Account Manager, you will have full ownership over client success, showcasing value to clients and ensuring result-driven execution of all activitiesUnderstand clients business requirements and convert them to internal briefs across social media, paid media, website, SEO, Video production etc.Ensure internal teams are briefed properly and execution is done in a timely manner and is as per briefParticipate in the strategy discussions with cross-functional teams like creative, media, account planning working on your client's brand.Collaborate with the Campaign Management team to ensure performance and delivery of campaignsTo constantly oversee the running campaigns and taking quick corrective actions where needed along with the relevant teams.To help create review ppts as part of weekly/campaign/monthly reviews along with relevant teams, dashboards going thru numbers and analysing the samePresent insights, analytics and wrap-up reports to clientsAct as client liaison and advocate within the organization, bringing forward new ideas or areas for improvement or improvements to light as they affect our customersEnsure client expectations are met or exceeded across all digital media campaignsProactively solve client business problems and build client relationshipsWork with clients to procure case study approvals or partner testimonials

Qualifications:

Passion for digital marketing, brand building and an innate interest in new advertising technologies.Minimum 6 years of solid work experience in an account management or client services role managing large digital advertisersHands on experience of managing social, SEO, paid and earned media activities for large brands.Confident in creating and conducting client presentationsStrong grip on digital analytics and gleaning insightsExperienced in being the POC for client work at the agency and should be mature, calm headed to be able to handle the client along with the internal teamExcellent written and verbal communication skillsImpeccable organizational skills and extremely detail orientedAvailable to travel frequently between Mumbai and Pune.