Lead Trainer – Technical Training

2 days ago

Chennai, India Omega Healthcare Management Services Full time
Role: Trainer / Lead Trainer – Technical Training
Location: Chennai/Bangalore
Job Description
Responsibilities
Transition Support
New project KT to the OPS along with the TMO /SL / Solutions team Includes
• Learning project specifics, PMS and support ops team until OJT completion and sign off
• Participation in client driven - training sessions & governance calls until transition is completed
• SOP preparation
• Online course creation
• Cross Training the users on different scopes and specialty
• Preparing first set of question bank based on the specialty and project specifics
• Creating and approving OJT curriculum
• Conducting assessments during transition
• Floor Support
• Foundation training for the users, QA's and SME's in the specialty and the process
• KT to PC and certifying them on the project
Content Development
• Creating/ Updating Training Curriculums
• Creating/ Updating Question bank (NHT/OJT/Refresher/Cross training & Quarterly Trainers assessment)
• Assisting the Ops team in SOP and process flow document creation
• Creating/ Updating training documents for all knowledge enhancement programs & Sites
• Preparing articles based on recent updates in RCM
Training Upgradation
• Training orientation to the new Trainers (AR/DATA)
• US healthcare Orientation to the Omega leadership (Who Joins Omega without healthcare background)
• Training/ Coaching the Learners who takes AAHAM certifications like CRCS/CRCP/CRCE
• NHT/ Cross Training / Refresher training Support (Based on critical business requirement and bandwidth availability)
• Billing Broadcast
Requirements
•Mandatory - Should have worked in AR calling & denial management for a min of 3 years
•Mandatory - Should have hands on experience in MS office package preferably in Word, Excel and power point
•Mandatory -Should have excellent com skill as the trainer will be involved in transition support and in orienting the leaders joining the organisation
•Desirable – Exposure in dental billing/hospital billing
•Desirable – Experience as a Trainer/Process Coach/SME
•Desirable – Hands on experience in content development and ability to use Articulate, Adobe weaver etc.
Other Qualities Expected
Impressive communication, presentation, and interpersonal skills.
A minimum of 1.5 years of experience in Training as PC/SME/Team coach/Trainer will be an added advantage
Excellent communication and listening skills
Excellent planning and time management skills. Initiative
Ability to convey complex information in a way that people understand.
Adaptability and Flexibility
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