Contact center support engineer
3 weeks ago
Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice in Contact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and telephony systems and Salesforce service cloud. Monitor and troubleshoot voice network performance, ensuring high availability and quality of service (Qo S). Manage call routing, dial plans, voicemail systems, and call recording solutions. Collaborate with network and IT teams to ensure seamless integration of voice and data networks. Provide Tier 2/3 support for voice-related incidents and service requests. Maintain documentation for telephony infrastructure, configurations, and procedures. Coordinate with vendors and service providers for system upgrades, maintenance, and support. Ensure compliance with regulatory requirements (e.g., E911, GDPR) and internal security policies. Participate in disaster recovery planning and testing for voice systems. Solid understanding of telephony protocols (SIP, Vo IP, Web RTC) and contact center infrastructure. Experience with cloud-based contact center solutions and their deployment. Strong understanding of APIs, CRM integrations, and middleware technologies. Excellent communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
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Data Center Engineer
3 weeks ago
Alwar, India Estarta Solutions Full timeJob SummaryEstarta is seeking a highly skilled Datacenter Network Engineer to join our global team supporting Cisco. This role is best suited for professionals with deep expertise in Cisco Nexus technologies and a proven ability to design, optimize, and secure large-scale enterprise datacenter networks.As a key technical contributor, you will be responsible...
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Sr. Solution Expert – Voice Lead
2 weeks ago
Alwar, India Whatjobs IN C2 Full timeAs a Sr Solution Expert focused on Customer Experience (CX), you play a pivotal role in driving the adoption and success of orange CX solutions. Your expertise lies in understanding and promoting technology solutions related to Voice, CPaaS (Communication Platforms as a Service), Contact Center, and next-generation AI. As a Sr Solution Expert focused on...
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Assignment support associate
1 week ago
Alwar, India NES Fircroft Full timePosition: Assignment Support Associate Location: Mumbai Join Our Team as an Assignment Support Associate at NES Fircroft! ABOUT THE ROLE As an Assignment Support Associate, you’ll play a vital role in ensuring our operations run seamlessly while delivering top-tier support to our clients and contractors. You’ll be the backbone of administrative...
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Customer Support Specialist
3 weeks ago
Alwar, India LawSikho Full time📢 URGENT HIRING: Customer Support Team20 Immediate Openings! Work From Home!We are looking for motivated candidates, especially from Tier 2/3/4/5 Cities, to join our remote Customer Support team.What We Offer:5 Days Working (Friday & Saturday off)Additional Incentives(Must have your own laptop and internet connection.)1. Customer Support Associate (10...
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Director of Engineering
7 days ago
Alwar, India Solique Advisory and Support Services Private Limited Full timeAbout Solique: We are cutting-edge technology and AI solutions in the domain of tax, regulatory compliance, and financial services. Our aim is to bridge the gap between subject matter expertise and technology by developing intelligent, scalable, and innovative solutions that empower professionals and businesses globally. We are on a mission to create...
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IT Support
2 weeks ago
Alwar, Rajasthan, India dbc3631f-f9a2-4fe9-876a-15d4f0ed6d6c Full time ₹ 1,00,000 - ₹ 2,00,000 per yearWhat You'll Do:Design, implement, and maintain network infrastructure (LAN/WAN/Wi-Fi/VPN).Monitor network performance and troubleshoot connectivity issues.Manage routers, switches, firewalls, and network security protocols.Collaborate with IT and support teams to ensure smooth operations.Optimize network systems for reliability and efficiency.What We're...
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Senior Desktop Engineer
1 week ago
Alwar, India HCLSoftware Full timeExp: 6+yearsLocation: BangaloreOverviewWe are seeking a highly skilled and experienced Sr. Desktop Engineer to join our team. The ideal candidate will be responsible for developing and maintaining operating system images for both Windows and Mac environments, and for pioneering innovative solutions for over-the-air provisioning of laptops. This role is...
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Senior Desktop Engineer
1 week ago
Alwar, India HCLSoftware Full timeExp: 6+yearsLocation: BangaloreOverviewWe are seeking a highly skilled and experienced Sr. Desktop Engineer to join our team. The ideal candidate will be responsible for developing and maintaining operating system images for both Windows and Mac environments, and for pioneering innovative solutions for over-the-air provisioning of laptops. This role is...
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Technical Support Engineer
3 weeks ago
Alwar, India Movate Full timeWe are looking for enthusiasticTech Support / Help Desk Engineersto join our team inHyderabad . Open Positions Engineer : 1–5 years experience |50 openings|CTC: 3 – 6.5 LPAService desk Support Engineer | Job DescriptionSummary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify...
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Support Worker
3 days ago
Alwar, Rajasthan, India Mears Group Full time £ 12,000 - £ 25,000 per yearHourly rate: £12.94Support WorkerLocation: StirlingContract Type: Zero-hour contract / Full time & Part time hours availableHourly Rate: £12.94 an hourAre you passionate about making a different to a person's life or would like the opportunity to provide an individual with a better quality of life, this role might be for you?Mears is a company uniquely...