Customer Service Agent

2 days ago

india Bargains Full time
Job Description

We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and social media. You will assist with laybye/deposit applications, TV license applications, customer invoicing, and after-sales service.

Responsibilities:

  • Assist customers with in-store and online queries related to our products and services
  • Respond to customer inquiries and complaints via social media channels
  • Process laybye/deposit applications and TV license applications for customers
  • Assist with customer invoicing and after-sales service
  • Ensure that customers are satisfied with our products and services
  • Ensure a positive customer experience by being friendly, approachable, and attentive
  • Maintain accurate records of all customer interactions and transactions
  • Identify and escalate any issues or concerns that require further attention
  • Keep up to date with the latest product and service offerings and company policies
  • Collaborate with other departments to ensure seamless customer experience

Requirements
  • High school matric or equivalent
  • Excellent verbal and written communication skills
  • Ability to work well under pressure in a fast-paced environment
  • Strong problem-solving skills and ability to think on your feet
  • Ability to multitask and manage multiple priorities simultaneously
  • Basic computer skills and experience using social media platforms
  • Previous customer service experience is preferred
  • Ability to work flexible hours including weekends and holidays

Benefits
  • Provident Fund
  • Medical Insurance

Requirements
High school matric or equivalent Excellent verbal and written communication skills Ability to work well under pressure in a fast-paced environment Strong problem-solving skills and ability to think on your feet Ability to multitask and manage multiple priorities simultaneously Basic computer skills and experience using social media platforms Previous customer service experience is preferred Ability to work flexible hours including weekends and holidays

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