
AVP- Technology Infrastructure
4 weeks ago
Location: Noida
Reports To: Vice President
Experience: 12+ years in Technology Infrastructure / Observability / SRE roles
Department: Global Technology
Job Overview
We are seeking a dynamic and experienced Assistant Vice President (AVP) to lead our Technology Infrastructure and Applications Observability Practice. The AVP will oversee a multidisciplinary team across Operations, Site Reliability Engineering (SRE), Engineering, and Client Engagement, driving excellence in service delivery and leveraging AI-powered Observability to enhance performance, resilience, and business value.
The ideal candidate will bring a strong mix of technical depth, strategic thinking, and executive communication, along with a passion for showcasing the business impact of infrastructure insights through data storytelling and intelligent dashboards.
Key Responsibilities
- Leadership & Strategy
- Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.
- Develop and drive the roadmap for next-gen observability leveraging AI/ML, causal analysis, and predictive intelligence.
- Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.
- Operations & SRE
- Manage end-to-end operations for Network and Cloud Infrastructure and ensure key KPIs and SLAs are met as per the ITSM practice on SNOW
- Drive effective Change Management from overall Monitoring Ops standpoint
- Manage real-time monitoring, incident response, and proactive alerting for critical infrastructure and applications.
- Ensure key KPIs like uptime, latency, Traffic, Errors, Saturation are met as per MSAs and Business requirements
- Ensure all new devices, VMs, Cloud Resources, Models, Apps (SaaS, PaaS, IaaS, On-premise) are onboarded for monitoring during post provisioning.
- Establish and refine SRE principles to improve reliability, reduce toil, and enforce SLAs/SLOs.
- Drive root cause analysis (RCA), resilience testing, and postmortems.
- Ensure End user incidents are in check and any deviation w.r.t User Experience is worked upon
- Engineering & Innovation
- Oversee the build-out of observability pipelines and integrations (e.g. with Datadog).
- Innovate with AI/ML-based anomaly detection, automated remediation, and observability-as-code.
- Influence platform instrumentation and telemetry design across environments (on-prem, cloud, hybrid).
- Client & Stakeholder Engagement
- Serve as a strategic advisor and partner to business stakeholders, product leaders, and client teams.
- Own the design and delivery of Executive Dashboards, Health Summaries, and Business Impact Reports.
- Ensure observability solutions reflect client pain points and deliver measurable improvements.
Skills and Qualifications
- Technical Expertise
- Solid knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks.
- Knowledge of tools and technology like:
- ITSM - ServiceNow
- End User - Systrack, NetSkope, CrowdStrike etc.
- Network NMS, Aviatrix, PaloAlto FW, Arista Switches, Wi-fi tech etc.
- Servers and Cloud - SCOM, Cloudwatch etc.
- Contact Center – SoliCall, Operata, AppNeta etc.
- Observability Platforms like DataDog, Dynatrace, NewRelic etc.
- Experience with AI for Observability, AIOps platforms, and large-scale monitoring/log management systems.
- Familiarity with cloud-native ecosystems (AWS/GCP/Azure), containerization (Kubernetes, Docker), and CI/CD integration.
- Leadership and Communication
- Proven ability to lead cross-functional teams across geographies.
- Strong executive presence with excellent verbal, written, and presentation skills.
- Ability to simplify technical concepts into business-aligned narratives.
- Business & Analytical Acumen
- Data-driven mindset with ability to connect metrics with operational and financial impact.
- Experience in creating value stories, business cases, and customer success narratives.
- Preferred
- Certifications in SRE, ITIL, or Observability tools.
- Exposure to data science, AI/ML models, or advanced analytics projects is a plus.
-
AVP- Technology Infrastructure
4 weeks ago
Noida, India EXL Full timeJob Title: Assistant Vice President – Technology Infrastructure & Applications ObservabilityLocation: NoidaReports To: Vice PresidentExperience: 12+ years in Technology Infrastructure / Observability / SRE rolesDepartment: Global TechnologyJob OverviewWe are seeking a dynamic and experienced Assistant Vice President (AVP) to lead our Technology...
-
Avp- technology infrastructure
4 weeks ago
Noida, India EXL Full timeJob Title: Assistant Vice President – Technology Infrastructure & Applications Observability Location: Noida Reports To: Vice President Experience: 12+ years in Technology Infrastructure / Observability / SRE roles Department: Global Technology Job Overview We are seeking a dynamic and experienced Assistant Vice President (AVP) to lead our ...
-
Manager - Technology Operations
4 weeks ago
Noida, India EXL Full timePosition Title, Responsibility LevelManager Technology Operations - (Enterprise Systems and Computing)FunctionGlobal TechnologyReports to AVP – Ent Systems & Computing, Technology OperationLocation: NSL, NoidaBasic FunctionEfficiently manage day-to-day IT operational activities across Systems, Voice, and Network to ensure seamless functioning.Ensure...
-
Avp - Technology Sourcing
2 weeks ago
Noida, Uttar Pradesh, India Barclays Full timeJoin us as an AVP - Technology Sourcing professional at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings 3rd party services, ensuring unapparelled customer experiences. As an International Sourcing Manager, you will be...
-
AVP - Technology Sourcing
1 week ago
Noida, Uttar Pradesh, India Barclays Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearJoin us as an AVP - Technology Sourcing professional at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings 3rd party services, ensuring unapparelled customer experiences. As an International Sourcing Manager, you will be...
-
Infrastructure Technology Manager
4 weeks ago
Noida, India Ameriprise Financial Full timeThe Manager Operations of Core Infrastructure Services is responsible for overseeing 24*7 Operations of Core Infrastructure Services across on-premises data centers and multi-cloud environments. This role ensures the managing daily operations of infrastructure platforms that support Core Infrastructure Services Key Responsibilities Oversee day to day...
-
AVP - Technology Sourcing
2 weeks ago
Candor TechSpace, Noida, India Barclays Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob DescriptionPurpose of the roleTo optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel...
-
Sr Analyst I Infrastructure Services
2 weeks ago
Noida, India DXC Technology Full timeJob Description: Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries.• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.•...
-
Sr Analyst I Infrastructure Services
2 weeks ago
Noida, India DXC Technology Full timeJob Description: Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries.• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.•...
-
Avp - Learning Solutions
1 week ago
Noida, India Infopro Learning Full time**Designation - **AVP - Learning Solutions** **Experience - 15 + Years** **Role** As an AVP- Learning Solutions, you will be instrumental in helping the organization acquire new customers, thereby contributing to business growth. You will be responsible for supporting Sales team with shaping opportunities to specific requirements, scoping customers’...