Customer Experience Associate II
2 weeks ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.
-
Customer Support Associate
1 week ago
Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...
-
Audit Associate II
3 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and ValuesMission: To provide exceptional service for our people, our customers, and our communities.Vision: To elevate all experiences by caring more.Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, QualityPosition OverviewThe Audit Associate II provides valuable and quality assistance in the audit...
-
Audit Associate II
3 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and ValuesMission: To provide exceptional service for our people, our customers, and our communities.Vision: To elevate all experiences by caring more.Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, QualityPosition OverviewThe Audit Associate II provides valuable and quality assistance in the audit...
-
Audit Associate II
2 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and ValuesMission: To provide exceptional service for our people, our customers, and our communities.Vision: To elevate all experiences by caring more.Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, QualityPosition OverviewThe Audit Associate II provides valuable and quality assistance in the audit...
-
Audit Associate II
2 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and ValuesMission: To provide exceptional service for our people, our customers, and our communities.Vision: To elevate all experiences by caring more.Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, QualityPosition OverviewThe Audit Associate II provides valuable and quality assistance in the audit...
-
Audit Associate II
14 hours ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and Values Mission: To provide exceptional service for our people, our customers, and our communities. Vision: To elevate all experiences by caring more. Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality Position Overview The Audit Associate II provides valuable and quality assistance in the...
-
Audit Associate II
19 hours ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and Values Mission: To provide exceptional service for our people, our customers, and our communities. Vision : To elevate all experiences by caring more. Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality Position Overview The Audit Associate II provides valuable and quality assistance in the...
-
Audit Associate II
12 hours ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and Values Mission: To provide exceptional service for our people, our customers, and our communities. Vision : To elevate all experiences by caring more. Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality Position Overview The Audit Associate II provides valuable and quality assistance in the...
-
Audit Associate II
3 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and Values Mission: To provide exceptional service for our people, our customers, and our communities. Vision : To elevate all experiences by caring more. Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality Position Overview The Audit Associate II provides valuable and quality assistance in the...
-
Audit Associate II
3 weeks ago
Bengaluru, India Elliott Davis Full timeOur Mission, Vision, and Values Mission: To provide exceptional service for our people, our customers, and our communities. Vision: To elevate all experiences by caring more. Values: Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality Position Overview The Audit Associate II provides valuable and quality assistance in the...
