Forward Deployed Engineer

3 weeks ago

New Delhi, India Bluecore Full time

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling.
Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore. Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed. Develop the best technical solution possible for the toughest challenges that our customers will throw at you. Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team. Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

Experience 2-7 years into Solutions Engineering.  Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge. Current or past professional experience in a client-facing role, working and communicating directly with customers. Fluent in JavaScript and familiar with various other web development technologies.  Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

Expose to (interested in learning) in SQL, Python, or Google Cloud functions. Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms. Ability to grow into a client-facing technical resource as career progresses in Bluecore.

Shift Timings - 6:30 PM IST - 2:30 AM IST

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