Senior Technical Specialist

7 days ago

Greater Bengaluru Area, India OpenText Full time

Sr. Technical Support Specialist

JOB DESCRIPTION


OPENTEXT - THE INFORMATION COMPANY

Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management.


Team: Software Development Lifecycle (SDLC) team

Within the Software Development Lifecycle (SDLC) support team your role will involve supporting a critical product suite integral to the smooth functioning of tools and platforms in customers’ software development processes. Our SDLC products cover the entire lifecycle from conception through to maintenance. The role includes resolving technical issues, assisting with installation, configuration, and usage of the SDLC suite including version control platforms, integrated development environments (IDEs), quality assurance and testing products and project and requirements management tools.


Position Overview:

Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.


Your Impact

Assisting customers with complex technical support enquiries via chat, phone, and email.

Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.

Incident management in adherence to the defined processes.

Documenting interactions with internal & external stakeholders using the CRM tool.

Collaborating with other teams while adhering to SLO’s and KPI’s.

Advanced troubleshooting on escalated cases.

Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.

Collaborating with various stakeholders to act as a trusted customer advocate.

Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.



What you need to succeed

You enjoy learning new technologies and mentoring others.

You are passionate about resolving customer issues.

The ability to effectively communicate and interact with people.

Ability to navigate, and lead, difficult conversations with customers.

A quick learner who, follows processes and acts as a role model for others in the team.

A strong focus on continuous improvement and career progression.

A key team contributor, promoting a positive team environment and team skill development.


Experience & Education:

5+ years’ experience in a technical support environment.

Flexible to provide on-call / outside business support hours as, and when, needed.

A Science /Technology Engineering or Bachelor's degree preferred.

Strong analytical and critical thinking skills.

Strong verbal and written communication skills.

Proven experience working in a fluid environment that is ever growing and changing.

Ability to multi-task and prioritize work effectively.

Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.


Technical Skills:

Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.

Excellent understanding of application lifecycle management (Software development lifecycle).

Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers.

Understanding of firewalls, proxies, load balancers and security certificates.

Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.

Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.

Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries.

Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.

Familiarity with security concepts and practices such as server hardening, encryption and SSL.

  • Nice to have skills. Performance testing: In-depth knowledge of test tools
  • In-depth knowledge and hands-on experience with functional testing tools.
  • Strong understanding of the applications under test, including their architecture, data flow, and user interface.
  • Familiarity with mobile testing concepts and tools.
  • Performance Testing Concepts
  • Performance Monitoring Tools: New Relic, AppDynamics, or Dynatrace
  • Load Testing Best Practices

  • Senior Technical Specialist

    6 days ago

    Greater Bengaluru Area, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...

  • Senior Financial Consolidation Specialist

    4 weeks ago

    Greater Bengaluru Area, India Biocon Full time

    Job Title: Senior Financial Consolidation SpecialistAs a Senior Financial Consolidation Specialist at Biocon, you will be responsible for leading the preparation and review of consolidated financial statements in accordance with Ind AS. Your expertise in technical accounting, including financial instruments, revenue recognition, consolidation, and...

  • Senior Technical Talent Acquisition Specialist

    2 weeks ago

    Greater Bengaluru Area, India Randstad Enterprise Full time

    Randstad Enterprise is a global leader in recruitment process outsourcing (RPO) and managed services programs, operating in 70 countries with a portfolio of over 360 RPO programs and more than 800 managed services programs. With a massive spend of $11.8 billion under management, the company employs over 3,800 talent experts who drive value through the...

  • Informatica MDM Technical Specialist

    3 weeks ago

    Bengaluru, Karnataka, India SGS Technical Service Full time

    Job SummaryWe are seeking an experienced Informatica MDM Technical Specialist to join our team at SGS Technical Service.Key ResponsibilitiesWork closely with solution architects, business analysts, and product owners to understand the data & business process and work on development activities.Produce and develop detailed MDM design specifications, and...

  • Senior Siebel CRM Specialist

    2 weeks ago

    Greater Bengaluru Area, India Synechron Technologies Pvt. Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Senior Siebel CRM Specialist to join our team at Synechron Technologies Pvt. Ltd.About the RoleThe ideal candidate will have extensive experience in configuring, deploying, and fine-tuning Siebel CRM solutions. You will work closely with our cross-functional teams to design, develop, and implement scalable and...

  • Technical Cloud Operations Specialist

    2 weeks ago

    Greater Bengaluru Area, India Overhead Door Global Capability Center Full time

    Job Overview:We are seeking a highly skilled Technical Cloud Operations Specialist to join our Enterprise Application Team at the Overhead Door Global Capability Center.

  • Technical Specialist

    1 week ago

    Greater Bengaluru Area, India Accolite Full time

    Job Summary We are seeking a skilled and motivated Technical Consultant to join our End User Computing (EUC) Practice, with a focus on Microsoft endpoint management-related productivity services and tooling. As a Technical Specialist, you will be crucial in implementing and supporting Microsoft endpoint management solutions for our clients. Your expertise in...

  • Senior Cyber Security Specialist

    3 weeks ago

    Greater Bengaluru Area, India Tata Consultancy Services Full time

    Job Title: Senior Cyber Security SpecialistTata Consultancy Services is seeking a highly skilled Senior Cyber Security Specialist to join our team. As a senior member of our security team, you will be responsible for administering and securing privileged accounts using multiple PAM solutions.About the Role:We are looking for a seasoned professional with...

  • Senior Dynamics CRM Technical Specialist

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    About the Role">Coforge is seeking an experienced Senior Dynamics CRM Technical Specialist to join our team in Greater Noida. The ideal candidate will have a strong background in ASP.NET, C#, JavaScript, jQuery, SQL, XML, HTML, CSS, and Web Services.As a Senior Dynamics CRM Technical Specialist, you will be responsible for providing technical expertise and...

  • Senior Technical Specialist in Software Development

    4 weeks ago

    Bengaluru, Karnataka, India AVEVA Full time

    Job SummaryWe are seeking a skilled Senior Technical Specialist in Software Development to join our team at AVEVA, a global leader in industrial software. This role represents a senior level technical competency in the fields of product and solution technical development.About UsAVEVA is a global leader in industrial software, providing cutting-edge...

  • Senior Oracle EBS Technical Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Webority Technologies Full time

    Job Title: Senior Oracle EBS Technical Specialist About the Role:We are seeking a highly skilled and experienced Oracle EBS Technical Specialist to join our team at Webority Technologies. As an Oracle EBS Technical Specialist, you will be responsible for delivering technical solutions to complex business problems using Oracle EBS R12. Key Responsibilities:

  • Technical Upgrade Specialist

    3 weeks ago

    Greater Bengaluru Area, India Elevate Global Full time

    About the RoleWe are seeking a highly skilled Technical Upgrade Specialist to join our team at Elevate Global.The successful candidate will be responsible for leading and executing critical software and system upgrades across our enterprise technology landscape.Key ResponsibilitiesDevelop and execute comprehensive upgrade plans, timelines, and risk...

  • Senior Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Andor Tech Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our Andor Tech team in Bengaluru. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintaining the stability of our infrastructure.

  • Senior Business Growth Specialist

    3 weeks ago

    Greater Chennai Area, India Turtle Down Under Full time

    About Turtle Down UnderTurtle Down Under is a premier Inbound Tour Operator for Australia and New Zealand, based in Melbourne, Australia.We specialize in providing customizable travel packages to aid travel agencies in catering to the diverse demands of curious travelers. Our goal is to help customers explore and unite with this exotic part of our world.Job...

  • Senior Technical Recruiter

    1 month ago

    Greater Bengaluru Area, India VH Mobile Metrics Pvt Ltd., Full time

    Job Title: Senior Technical RecruiterLocation: Bangalore, India (Work From Office)Experience: 4 to 6 yearsAbout the Role:We are seeking a skilled and proactive Senior Technical Recruiter with 4 to 6 years of experience to join our team in Bangalore. This role requires a strong background in vendor management and stakeholder management, ensuring a smooth...

  • Senior Data Engineering Specialist

    2 days ago

    Greater Bengaluru Area, India Recro Full time

    At Recro, we are seeking a highly skilled Senior Data Engineering Specialist to join our team. This is a fantastic opportunity for experienced professionals who want to leverage their expertise in data engineering to drive business growth and innovation.About the RoleWe are looking for someone with 5+ years of experience in data engineering or a related...

  • Senior BIM Technical Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Arcadis Full time

    About the RoleWe are seeking a highly skilled and experienced Senior BIM Technical Specialist to join our Design & Engineering teams. As a key member of our team, you will play a crucial role in developing and implementing BIM strategies for select projects, overseeing BIM work, and ensuring high-quality BIM delivery.

  • Senior E-Commerce Solutions Specialist

    2 weeks ago

    Greater Bengaluru Area, India Worldline Global Services Full time

    Company OverviewWorldline Global Services is a leading global payment solutions provider, dedicated to helping businesses succeed in the digital economy.About the RoleWe are seeking an experienced and skilled Senior E-Commerce Solutions Specialist to join our eCOM team. The ideal candidate will have a strong background in e-commerce, data analysis, and...

  • Senior Technical Support Specialist

    3 weeks ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: A leading global provider of visual solutions, our products help businesses and educational institutions. Our innovative suite includes the myViewBoard, ClassSwift, TeamOne, Manager, and other software designed to enhance digital learning and collaboration.Technical Liaison Role OverviewWe seek a technical support lead to coordinate vendor...

  • Senior Verification Specialist for High-Speed Memory Technologies

    2 weeks ago

    Greater Bengaluru Area, India UST Full time

    OverviewWe are seeking a skilled Verification Engineer with expertise in DDR5 SDRAM verification and experience in developing SV UVM testbenches from scratch.About the RoleThis is a rare opportunity to join UST as a Senior Verification Specialist, working on high-speed memory technologies. Your technical expertise will be crucial in driving the success of...