Microsoft Dynamics 365 CRM

1 month ago

hyderabad, India BDO RISE Private Limited Full time
Job Summary
Senior Associate is responsible for analyzing internal user needs to accurately design, construct and maintain a system to meet the individual needs of the user.
Job Duties
Develops custom web applications and third-party integration points
Researches advance development topics and new technology to determine if applicable for implementation
Builds and maintains policy and standardization for the Application Services team
Designs operational processes and guides for new technology programs for the Application Services team
Benchmarks a variety of internally-developed and third-party integrated systems for performance under heavy loads
Builds and maintains a variety of internally-developed and third-party integrated systems documentation
Clarifies design requirements from the firm’s business owners
Coordinates technical efforts related to systems issues and server replacements
Devises strategic plan for resolving issues while keeping the firm’s systems operational
Educates Application Support Services professionals on responsibilities and provides guidance regarding effective resolution of issues
Facilitates meetings to discuss project requirement meetings, as needed
Coaches junior developers on best practices and steps for developing sound coding decisions
Acts as the technical lead on larger IT projects
Serves as the Secondary Support person for after-hours support
Escalates critical issues to management and implements strategies for timely resolution
Coordinates and organizes efforts and follow-up from items stemming out of team meetings
Formulates basic strategies and develops proposals for meeting Application Services goals
Provides Level IV support for specific applications
Other duties as required
Supervisory Responsibilities:
N/A
Qualifications, Knowledge, Skills and Abilities
Education:
Bachelor’s degree in Computer Science, Information Systems or another related field, preferred
Experience:
Five (5) or more years of experience with Microsoft Dynamics 365, required
Five (5) or more years of experience in Power Platform native components and knowledge of the Dataverse, required
Skills on at least two modules of the CRM suite (Sales, Customer Service, Project Management, Marketing)
Knowledge of Visual Studio and experience in developing web applications using C#, ADO and SQL a preference.
Prior experience serving in a technical lead role on IT projects, preferred
Advanced experience with software development methodologies, preferred
Experience in other development languages, strongly preferred
License/Certifications:
Certifications in Microsoft MTA / MCSD, preferred
Software:
Experience with the following products, preferred:
Microsoft Dynamics 365 CRM
Microsoft Visual Studio
Microsoft SQL Server and/or Azure SQL DB
HTTP Debug Tools
Language:
N/A
Other Knowledge, Skills & Abilities:
verbal and written communication skills
interpersonal and customer relationship skills
to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
of successfully multi-tasking while working independently or within a group environment
to rely on extensive experience and judgment to plan and accomplish goals
of working well under pressure while dealing with unexpected problems in a professional manner
to communicate and interact with all levels of employees and management
to interact and build relationships and consensus among people
knowledge of concepts, practices and procedures within the software development industry
information technology architectural and design skills
project management and leadership skills to effectively act as technical lead on large projects
to consistently produce clean code and adhere to appropriate documentation standards

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