Salesforce BSA

Job Description
WHO WE ARE:
NextPhase.ai is a Data Management and Business Systems solution provider focused on services for enterprises in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and optimize systems for better business outcomes. NextPhase.ai provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.
THE ROLE
The BSA will partner with a team of engineers, portfolio leads, and business partners where you will continue to develop your skills while helping ensure that the platform is effective and scalable for business-critical departments. You will provide a valuable contribution as a bridge between Sales teams and IT delivery. You should be able to utilize your time by testing key features & functionality before they are production ready. The ideal candidate is excited to learn new technologies, loves Salesforce, and is not afraid of a challenge.
 
YOU WILL

• Manage projects on the Salesforce platform. Ensure alignment of IT resourcing and manage tasks according to project milestones.

• Monitor and track the resolution of activities such as managing ticket backlog, grooming requirements, and triaging production issues.

• Manage project communication to ensure that tasks, milestones, and expectations are clear to all stakeholders.

• Collaborate with business stakeholders to gather requirements, deliver solutions with engineers, conduct Quality Assurance Testing (QA), facilitate User Acceptance Testing (UAT), and provide.

• Post-production support.

• Own functional tasks and deliverables, including process definition and re-engineering, high-level and detail-level requirements gathering, functional design, testing, and continuous improvement of business applications.

• Provide strong analytical, problem-solving, and technical skills to collect requirements effectively, identify alternatives, and design and deploy quality solutions.

• Perform Salesforce configurations and guide developers on advanced customization.

 YOU HAVE

• 10+ years of hands-on work as an SFDC Business Systems Analyst.

• 8+ years of hands-on Salesforce Administrator experience.

• Experience in managing and delivering projects end-to-end on the Salesforce platform.

• Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools.

• Ability to distinguish surface-level requests from underlying business needs. Evaluate information received, deconstruct high-level information into functional details, and translate low-level information into business requirements.

• Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules.

• Certified Salesforce Administrator having experience with Sales Cloud, Service Cloud, and SFDC Lightning framework.

• Proficiency with SFDC data management tools, SOQL queries, Microsoft Excel, JIRA, Visual Diagrams, Google Suite, Slack, and Mac OS.

• Written/verbal communication skills and can translate business requirements and engage directly with business stakeholders.

Requirements
Salesforce Business Systems Analysis, Salesforce Administration

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