Lead Trainer-Training Delivery

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You'll Be Doing...
The Consultant – Training Delivery is a Trainer-of-Trainer role responsible for facilitating trainer/instructor certifications. Equip and support trainers/instructors, internal and/or external, with the knowledge, skills, and behaviors they need to be successful in delivering training solutions to learners. This role is expected to take part in trainer/instructor quality assurance processes to ensure a successful experience for learners and overall business success.

Training Delivery and Preparation

• Training and certifying Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon's broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
• Equipping trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
• Ensuring that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
• Infusing Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
• Having a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
• Facilitating trainer/instructor certifications as scheduled
• Providing trainers/instructors with continuous coaching and reinforcement for learning journey objectives
• Working with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors

Consulting

• Managing and supporting strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
• Providing feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
• Observing and rating trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide "get well" recommendations and reskilling for those who fall below Verizon Standards
• Evaluating training effectiveness; report outcomes and recommendations to leadership (internal and partners)
• Identifying and initiating continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
• Partnering with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs
• Representing GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
• Aligning and supporting all partner SOW requirements which include operating guidelines and compliance

What We're Looking For...
You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Three or more years of experience delivering training to adults.
• Willingness to travel domestically and internationally up to 50-75% of the time.
• Willingness to work a flexible shift based upon business need, including USA based working hours.

Even better if you have one or more of the following:

• A Masters Degree
• Excellent training facilitation skills.
• Experience leading Training Certifications.
• Demonstrated ability to be flexible and adaptable to changing needs and circumstances.
• Wireless Communications experience.
• BPO Management/Training experience.
• Curriculum Design experience
• Project/program management experience
• Supervisory experience.
• Experience with Google Suite and Smartsheets.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.