Client Service Analyst

3 weeks ago

mumbai, India 9608 Deutsche India Private Limited, Mumbai Branch Full time

Description

Positive Impact -It’s what drives us. More than a claim, this describes the way we do business.

Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.

We’re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Independently handle clients for all their day-to-day, service/ transactional related queries (covering entire custody product). Be the single point of contact for their client for their India FPI market entry norms/ working with clients on any queries related to CAF/ FPI registration/ Renewals/ Static Data changes. Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries (FPI Market Entry team). Working knowledge on KYC/ Client Onboarding processes/ requirements. Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients To work on Adhoc projects required due to various reasons – Structure changes, Market requirements, efficiency projects etc. Escalates issues to onshore teams in timely manner to manage client expectation & relationship. Work closely with onshore teams on Electronic banking set up for FPI clients. Prepares and provides MIS reports, internally / externally. Contributes to Continuous Improvement activities leading to operational efficiencies Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.

Your skills and experience

Have a minimum of 5 to 8 years’ client services experience in the Securities Services business covering FPI Market Entry, Global Custodian Client Experience. Possess excellent communication skills, inter-personal skills and be a strong team player Be able to independently handle/address day to day India market client requirement/queries and liaise with both clients and internal stakeholders related to but not limited to FPI market entry, Clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc.  Be pro-active and able to resolve and respond to clients’ requests and issues within the agreed turnaround times. Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention. Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player. Be well-versed with MS-Office applications. Project Management experience will be an added advantage.

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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