Helpdesk Support Technician

4 days ago

kochi, India Suyati Technologies Private Limited Full time

Helpdesk Support Technician

Job Overview
As a Helpdesk Support Technician, you will play a crucial role in providing frontline support to end-users within an organization.
On Site Required in Bangalore, India
Responsibilities:
1. First-Line Support: Provide initial point of contact for end-users seeking technical assistance via phone, email, or chat. Utilize remote desktop tools to troubleshoot and resolve issues for users located offsite. Guide end-users through step-by-step solutions and provide training on using IT systems and applications.
2. Issue Resolution: Diagnose and resolve technical issues related to hardware, software, network, and other IT-related problems.
3. Ticket Management: Log and track support requests using a ticketing system, ensuring timely resolution, and maintaining accurate records.
4. Escalation: Escalate complex issues to higher-level support or relevant IT teams when necessary.
5. Documentation & User Education: Maintain comprehensive documentation of common issues and their resolutions for knowledge sharing and future reference. Conduct training sessions or create documentation to help end-users become more self-sufficient.
6. Collaboration: Collaborate with other IT teams to ensure seamless communication and resolution of technical issues.
7. IT Asset Management: Assist in maintaining an inventory of IT assets and ensuring their proper management. Managing asset delivery and collection of assets to employees.
8. AV VC Support: Provide support for Audio-Visual and Video Conferencing systems, including setup, and troubleshooting – leveraging Zoom and Microsoft Teams.
9. Printing Support: Assist end-users with printer-related issues, including setup, configuration, troubleshooting, and maintenance of printing devices.
Qualifications:
1. Education/Experience: A degree in Information Technology/Computer Science and a minimum of 2 years previous experience in a helpdesk or technical support role.
2. Certifications: Relevant certifications, such as CompTIA A+, CompTIA IT Fundamentals (ITF+), CCNA , Microsoft Technologies or similar, may be advantageous.
3. Technical Skills:
· Operating Systems: Proficiency in supporting and troubleshooting various operating systems including Microsoft Windows, Linux flavors & macOS.
· Hardware Knowledge: Understanding of computer hardware components and experience in diagnosing and resolving hardware-related issues.
· Software Applications: Familiarity with a range of software applications and the ability to assist users with installation, configuration, and troubleshooting. This includes Microsoft office productivity suites, web browsers, and other common software.
· Networking Basics: Basic knowledge of networking concepts and protocols. Proficient in troubleshooting network connectivity issues both on Wired and Wireless connections.
· Security Awareness: Understanding of IT security principles and the ability to enforce security policies to protect against potential threats and vulnerabilities.
· Email Systems: Proficiency in supporting email systems and assisting users with email-related issues. This includes knowledge of Microsoft Exchange, Outlook, and other email platforms.
· Administrative Experience: Proficiency in Active Directory and O365 for user account management, group policies, and access control. Endpoint management systems such as Intune/JAMF.
· Troubleshooting Techniques: Strong troubleshooting skills to identify and resolve technical issues efficiently. This includes logical problem-solving and the ability to follow systematic troubleshooting processes.
· Printers and Peripherals: Ability to support and troubleshoot issues related to printers, scanners, and other peripherals.
· AV VC Systems: Knowledge of Audio-Visual and Video Conferencing systems, including troubleshooting issues with projectors, microphones, cameras, and virtual meeting platforms.
4. Soft Skills:
· Communication Skills: Strong communication and interpersonal skills for effective interaction with end-users.
· Customer Service: Focus on delivering excellent customer service and ensuring a positive support experience.
· Problem-Solving: Ability to quickly identify and resolve technical issues, as well as adapt to new challenges.
· Team Collaboration: Work effectively within a team and collaborate with other IT professionals.
· Adaptability: Ability to adapt to changing technologies and evolving support requirements.

  • Helpdesk Support Technician

    3 days ago

    Kochi, India Suyati Technologies Private Limited Full time

    Helpdesk Support TechnicianJob OverviewAs a Helpdesk Support Technician, you will play a crucial role in providing frontline support to end-users within an organization.On Site Required in Bangalore, IndiaResponsibilities:1. First-Line Support: Provide initial point of contact for end-users seeking technical assistance via phone, email, or chat. Utilize...

  • Helpdesk Support Technician

    5 days ago

    Kochi, India Suyati Technologies Private Limited Full time

    Helpdesk Support Technician Job Overview As a Helpdesk Support Technician, you will play a crucial role in providing frontline support to end-users within an organization. On Site Required in Bangalore, India Responsibilities: 1. First-Line Support: Provide initial point of contact for end-users seeking technical assistance via phone, email,...

  • Desktop Support Technician

    4 weeks ago

    Thrikkakara, Kochi, Kerala, India Click Digital Full time

    **Overview**: A PC Technician, also known as a Computer Technician or Desktop Support Technician, is responsible for diagnosing, repairing, and maintaining hardware and software components of personal computers. The role includes installing and configuring computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of IT...

  • IT Helpdesk Coordinator

    1 week ago

    Kochi, Kerala, India Soffit Infrastructure Services (P) Ltd Full time

    **Job Summary**: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. **Main Responsibilities**: **Team Supervision**: - Manage a team of...

  • IT Helpdesk Coordinator

    3 weeks ago

    Kochi, Kerala, India Soffit Infrastructure Services (P) Ltd Full time

    **Job Summary**: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. **Main Responsibilities**: **Team Supervision**: - Manage a team of...

  • Desktop Support Technician

    2 weeks ago

    Thrikkakara, Kochi, Kerala, India Click Digital Full time

    Overview:A PC Technician, also known as a Computer Technician or Desktop Support Technician, is responsible for diagnosing, repairing, and maintaining hardware and software components of personal computers. The role includes installing and configuring computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of IT...

  • Support Technician

    4 weeks ago

    Kochi, India Peopable Management Services Full time

    **Job Requirements**: **Ref Code**:10582 **Position Name**:Support Technician **Organization Name**:Client of Peopable management **Location**:Kochi, Mumbai, Noida, Chennai **Last Date to Apply**:19-04-2024

  • Technical Support Helpdesk Lead – Applications

    4 weeks ago

    kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...

  • Technical Support Helpdesk Lead – Applications

    4 weeks ago

    Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...

  • IT Support Technician

    3 weeks ago

    Kochi, India Consilium Safety Full time

    **Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport and building sectors. By combining safet**y expertise with intelligent detection, the company contributes to protecting lives, values, and the planet through technology. What started in 1912 is today an international company...

  • Network Support Technician

    4 weeks ago

    Kochi, India Pan Apps Full time

    Mode: Work From Office Location : Cochin ,Kerala Experience : 2+ Years Notice Period: Immediate Joiner / 15 Days Job Summary: As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a...

  • Lab Technician

    2 weeks ago

    Kochi, India Healthvista India Ltd Full time

    Position - Device Technician Experience - 2Min-3years - Fresher’s Designation - Technician Working hours - 9 AM to 9 PM, flexible as per project requirement. DMLT Lab Technician will be responsible for the day-to-day operations and maintenance of equipment, as well as providing technical support in the field. The Technician will be responsible...

  • Cctv Technician

    3 weeks ago

    Kochi, India Future Living Home Automation Full time

    **Position : CCTV Technician** **Responsibilities**: - Install, maintain, and repair CCTV systems - Troubleshoot and diagnose issues with CCTV systems - Perform routine maintenance on CCTV systems - Work with customers to ensure their CCTV system is installed and functioning properly - Keep accurate records of all work performed - Work with the sales team...

  • Network Support Technician

    1 week ago

    Kochi, Kerala, India Pan Apps Full time

    Mode: Work From Office Location : Cochin ,Kerala Experience : 2+ Years Notice Period: Immediate Joiner / 15 Days Job Summary: As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a...

  • Ot Technician

    3 weeks ago

    Kochi, India VCC HR CONSULTANCY Full time

    **VCC HR cosultancy is hiring OT technician.** Responsibilities include preparing the operating room, ensuring the availability of necessary instruments and equipment and providing support during surgeries. Education: Bsc nurse, GNM, ANM **Salary**: 15k to 20k Location: MG road, kochi **Salary**: ₹15,000.00 - ₹20,000.00 per month Work Location: In...

  • Electronic Technician

    2 weeks ago

    Kochi, Kerala, India Belight Enterprises LLP Full time

    **Join Our Team as an Electronic Technician** Belight Enterprises LLP is seeking a skilled and dedicated Electronic Technician to join our dynamic team. As an Electronic Technician, you will be responsible for installing, maintaining, and repairing our advanced lighting systems. Your role will be critical in ensuring that our products meet the highest...

  • Lab Technician

    2 weeks ago

    Kochi, India Milestone Career Planner Full time

    **Job Title**: Laboratory Technician **Job Summary**: A Laboratory Technician, with a focus on Medical Laboratory Technology (MLT) or Diploma in Medical Laboratory Technology (DMLT), plays a vital role in supporting scientific and research activities. Working under the supervision of scientists or laboratory managers, the Lab Technician ensures the accurate...

  • Technical Support Executive

    2 weeks ago

    kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...

  • Elevator Technician

    3 weeks ago

    Kochi, India Nibav Lifts Pvt. Ltd. Full time

    **Designation: Senior Technician** **Eligibility criteria**: - Experience in Lift/Elevator Installation **3 to 6 years** **Roles & Responsibilities**: - **Elevator installation, service & maintenance** - Expert in electric wiring and should possess good knowledge on electrical and mechanical. - Should be willing to travel. **Perks & Benefits**: -...

  • Medical Laboratory Technician

    3 weeks ago

    Kochi, India RENIX UK LTD Full time

    We are actively seeking a skilled Medical Laboratory Technician (MLT) to join our dynamic healthcare team in the United Kingdom. This role is specially targeted towards talented individuals residing overseas, who are keen to work and relocate to the UK. As a Medical Laboratory Technician, you will conduct routine and complex tests to assist with diagnosis...