Deputy Area Manager

3 weeks ago

Chittoor, India Bajaj Finance Full time

Duties and Responsibilities

1)Responsible for sales activities through call-center for Banking / non-banking products

2)Campaign management for call-centre.

3)Data Management & Vendor management.

4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS

5)COA management

6)Conceptualize and develop promotional campaigns for all the channels

7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

8)Measure productivity and implement training measures to bridge the gap to achieve required productivity

9)Initiate and lead various process enhancement and system development projects for both the channels

10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost

11)Monitoring performance and suggest corrective action for:

  • Key business metrics
  • Product and portfolio performance
  • Employee Call Centre teams productivity
  • Compliance, policies, guidelines & processes 12)Resolve all customer escalation and queries related to both the channelsSystems Understanding & Data Analysis:13)Understanding of CRM & lending system - / UNICA14)Understanding of campaign management in Dialer 15)Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements16)Tracking all important matrix of business on regular basis17)Initiate request and coordinate with IT & COE for any new requirement related to system enhancement18)Need to have excellent excel and PowerPoint s

Required Qualifications and Experience

1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre.3)Data Management & Vendor management.4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS5)COA management 6)Conceptualize and develop promotional campaigns for all the channels7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

8)Measure productivity and implement training measures to bridge the gap to achieve required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost11)Monitoring performance and suggest corrective action for:

  • Key business metrics
  • Product and portfolio performance
  • Employee Call Centre teams productivity
  • Compliance, policies, guidelines & processes 12)Resolve all customer escalation and queries related to both the channelsSystems Understanding & Data Analysis:13)Understanding of CRM & lending system - / UNICA14)Understanding of campaign management in Dialer 15)Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements16)Tracking all important matrix of business on regular basis17)Initiate request and coordinate with IT & COE for any new requirement related to system enhancement18)Need to have excellent excel and PowerPoint s

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