Intern - Product Support

6 days ago

Bengaluru, India LeadSquared Full time

Designation

– Intern Product Support

Location – Bengaluru

Duration – 6 months + PPO

About

LeadSquared

LeadSquared is one of the fastest-growing SaaS

companies in the CRM and marketing automation space, empowering businesses to

drive high-velocity sales through automation. Trusted by over 1,500

customers and 500,000+ users worldwide, we help organizations

streamline their sales and marketing processes to improve efficiency and

results.Backed by top investors such as Stakeboat Capital and Gaja Capital,

LeadSquared has a strong and growing presence across India, the U.S, Middle

East, ASEAN, ANZ, and South Africa, with a workforce of over 1300

employees.

About the Role

As a Product Support Intern, you will

be the first line of support for our customers, helping them solve

product-related issues, ensuring they are getting the most out of our platform,

and enabling a smooth onboarding process. This role is ideal for someone who

enjoys problem-solving, working with customers, and has a technical mindset.

You will gain hands-on experience in customer

support, SaaS products, CRM platforms, and customer success operations, while

working closely with cross-functional teams including Product, Engineering, and

Sales.

Roles &

Responsibilities

Take complete ownership of customer-reported issues and ensure

resolution from start to finish.

Research, troubleshoot, and resolve product or technical issues

related to the LeadSquared platform.

Respond to customer queries via phone, email, chat, or remote

desktop tools in a timely and professional manner.

Accurately diagnose customer problems by asking targeted, relevant

questions to identify root causes.

Ensure all tickets are resolved within the defined Service Level

Agreements (SLAs).

Assist in onboarding new customers by delivering Admin and User

training (both virtually and on-site if required).

Work collaboratively with internal teams to escalate and resolve

more complex issues.

Document known issues, FAQs, and best practices to enhance the

knowledge base.

Act as a voice of the customer to report recurring problems and

usability challenges to the product team.

Strive to keep customers delighted, engaged, and informed

throughout the support cycle, contributing to high customer retentionrates.

Key Requirements

Currently pursuing or recently completed a bachelor's degree in

computer science, Information Technology, or a related field.

Strong understanding of web applications, APIs, databases, and

technical support fundamentals.

Excellent problem-solving skills with a logical and analytical

mindset.

Clear communication skills (written and verbal) and a strong

command of the English language.

Customer-centric attitude with the ability to remain patient and

professional under pressure.

Willingness to learn quickly in a fast-paced, evolving environment.

Prior experience in tech support, internships, or customer service

is a plus but not mandatory.

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