Senior Customer Support Engineer
1 week ago
About UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team to ensure every customer gets world-class assistance and rapid issue resolution.Role OverviewAs a Senior Customer Support Engineer, you’ll be the bridge between our customers and our engineering team. You’ll diagnose complex technical issues, lead root cause analyses, and ensure smooth customer integrations with our AI platform. This role requires strong technical troubleshooting, API familiarity, and an understanding of customer data workflows.Key Responsibilities- Serve as the primary technical contact for enterprise customers, resolving escalated support cases.- Troubleshoot API integrations, data ingestion issues, and voice AI performance within production environments.- Collaborate with product, engineering, and QA teams to reproduce bugs and propose scalable solutions.- Build and maintain scripts, knowledge base tools, and dashboards for monitoring key system performance metrics.- Lead onboarding sessions and technical walkthroughs for new healthcare customers.- Analyze recurring issues and design automation scripts or diagnostics to reduce response time.Qualifications- 5+ years of experience in technical support, implementation engineering, or solutions engineering (SaaS or AI platforms preferred).- Strong troubleshooting skills in RESTful APIs, JSON payloads, Python scripting, and SQL queries.- Experience working within cloud environments (AWS, GCP, or Azure).- Ability to diagnose pipeline issues using system logs and monitoring tools.- Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.Nice to Have- Prior work with AI or NLP-based products.- Familiarity with observability tools like Datadog, Sentry, or Grafana.- Knowledge of HIPAA-compliant infrastructure design.Why Join UsYou’ll work with an innovative team redefining how healthcare systems operate. We value technical curiosity, cross-functional collaboration, and a shared passion for building reliable AI solutions that make a measurable difference in healthcare.What We Offer- Opportunity to work on cutting-edge AI technology with real-world impact- Competitive compensation and benefits package
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Senior Customer Support Engineer
1 week ago
Delhi, India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Senior customer support engineer
4 days ago
Delhi, India StitchFin Full timeAbout UsStitch Fin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Senior Customer Support Engineer
1 week ago
New Delhi, India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Urgent! Senior Customer Support Engineer
1 week ago
Delhi, India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Senior Product Support Engineer
4 weeks ago
New Delhi, India Acqueon Full timeRole: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...
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Automation Engineer
3 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
