Front Desk Staff

4 weeks ago


himachal pradesh, India The Hosteller Full time
Job brief:
The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travellers to relax, rejuvenate and experience India’s rich heritage while not worrying about a clean, safe and smart place to stay. It is one of the fastest growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy and offers a quality budget accommodation.
Job role:
Front desk associate/executive/asst. manager/manager (Hotels)
Duration: Full time
Location: Shimla, Kufri, Khajjiar - Himachal Pradesh
Work Ex: 0-5 years (in hotel)
Job responsibilities:
Understanding of the hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a network and optimize its operations with a bird eye view
Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
Understanding of various departments including front desk, housekeeping, F&B and experiences
Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
Motivating, mentoring and aligning co-staffs as per company defined procedures and policies
Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues
Qualifications:
Educational background: Hospitality graduate or post graduate
Extensive operational knowledge of hotel operations
Outstanding analytical, communication, interpersonal & time-management skills
Location flexible
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