Senior Tele caller

1 month ago


mumbai, India Technopoint Solutions Pvt. Ltd. Full time

Objectives of this role

  • Understand customer psyche and record both successful and unsuccessful sales methods.
  • Handle huge volumes of inbound and outbound telecalling.
  • Improve organisational efficiency through diligent observation skills as a telecaller.
  • Help the company grow by finding opportunities in customer requirements.
  • Resolve complaints, provide solutions and follow up with customers.


Responsibilities

  • Memorise scripts and customize them for the clients as per the situation while tele calling.
  • Foster relationships with existing clients and build a rapport with potential clients.
  • Make reports and documentation based on conversations that took place during telecalling.
  • Report the analysis and observation to the team lead.
  • Adhere to organisational guidelines and methodology while telecalling.
  • Generate sales by making cold calls to active or old clients.


Required skills and qualifications

  • Bachelor’s degree or high school diploma.
  • Strong communication skills and command of the English language.
  • Previous experience in a tele caller job or similar role.
  • Data entry skills to complement the tele calling work.
  • Ability to close sales through the right negotiation skills.


Preferred skills and qualifications

  • Research skills for telecalling and reaching out to new clientele.
  • Proven track record of being a telecaller and conducting sales through the telephone.
  • Ability to switch the communication style based on social cues and conversational hints.
  • Knowledge of CRM software programs and telephone systems is a big bonus.



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