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Information Technology Manager

2 months ago

Trivandrum, India R.N. Laboratories Private Limited Full time
Fine tune the Process in SAP as per the Business requirements across the organisation and timely support from E&Y Team for IT support.
Managing all Video conferences routing through the IT Department for India and abroad.
Managing all IT support, IT infrastructure development for both INDIA(Mumbai, Surat, Vadodara) and other overseas offices.
Strong IT security, IT Policy implementation
Automated End Users Backup, Service Desk Solution
Windows Domain with Active Directory, DHCP, Windows Update system etc.
Assigning IT Tasks to Team Members and training the team members and Staff for new upgradation.
Handling daily calls of SAP and getting it done from Team Member / External Consultant.
IT Procurement and Negotiations, Vendor Management and SLA Management.
IT Budgeting, IT Policies, SOPs, Security Policies
Server management, network planning & implementation (LAN, WAN), Site commissioning, Data Centre, Maintenance of hardware, User account administration, Leased Line and MPLS services
Handling internal customers, understanding the customer’s requirement in terms of the technical solution from the maintenance perspective.
Experience planning and implementing cloud migration strategies.
Improving process methods, reducing expenditures and minimizing total man-hours for all projects.
To coordinate with all departments for all the SAP activities and assist as and when required.
To handle SAP activity and troubleshoot any SAP related issue.
To follow the standard operating procedures (SOPs) as defined.
To ensure online documentation in coordination with online SOP.
To coordinate with QA department for GMP and Good Documentation Practice.
To inline all the documents/SOPs and prepare, review and do necessary changes time to time as per QA requirement.
To handle CAPA, deviation, change control etc. related to IT as per defined SOP.
To perform CSV for SAP as applicable.
To handle discrepancy/incidents in SAP and maintain all the records as per defined procedure.