Business Operations Associate
4 weeks ago
Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.
Responsibilities
- Assist founders with day-to-day operational tasks and ad hoc projects.
- Support daily operational needs and ensure seamless execution of implementation-related tasks.
- Conduct research on prospective customers to support sales and outreach efforts.
- Manage and execute customer data migrations to ensure a smooth transition to Atlas.
- Help customers fully implement Atlas within their support teams, ensuring adoption success.
- Set clear expectations with customers regarding completion timelines and provide regular progress updates.
- Track outbound emails to prospective customers to generate leads and drive sales.
Requirements
- At least 1 year of experience in a sales support, operations, or outbound-focused role.
- Strong organizational skills with exceptional attention to detail.
- Demonstrated ability to work independently, take ownership of tasks, and deliver results.
- Comfortable with handling multiple priorities in a fast-paced, startup environment.
Nice to Have
- Experience working at a customer support software startup.
- Familiarity with data migration processes and tools.
- Knowledge of customer support platforms like Zendesk, Intercom, Freshdesk, Help Scout, and Zoho Support.
- Track record in handling outbound emails effectively.
Benefits
- High-impact role where your contributions directly shape Atlas's success.
- Work with a driven, highly skilled team and rapidly grow your own skills.
- Remote work flexibility—work from anywhere you'd like.
At Atlas, we’re not just building a product—we’re redefining how companies connect with their customers. If you’re looking for a high-impact, versatile role with opportunities to grow, we’d love to hear from you.
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