BPO Senior Manager

7 days ago


chennai, India NTT DATA Services Full time

§ Demonstrates high level of leadership, interpersonal and client relationship skills

§ Provide expertise and guidance to the team on administrative and process aspects.

§ Serves as liaison between team, clients, leadership, and various other support team

§ Identifies opportunities for improvement; recommends possible training opportunities

§ Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking. 

 

Must have skills.

  • People management 4- 5+ years’ experience who Handled 40+ team Size
  • Able to drive the team performance.
  • Direct customer handling UK customers / Internal stakeholders handling experience.
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking. 
  • Must have Financial Spreading (Geo USA, UK, Europe and Asia).
  • Business Banking & Lending operations for corporate accounts (new / Existing)
  • Preferred who handled CDD (New & Existing customers), Payment processing.

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