Senior Director, Technical Solutions

Found in: Whatjobs IN C2 - 2 weeks ago

bangalore, India Databricks Full time
DiscoverCustomersPartners Databricks PlatformIntegrations and DataPricingOpen Source Databricks for IndustriesCross Industry SolutionsMigration & DeploymentSolution Accelerators Training and CertificationEventsBlog and PodcastsGet HelpDive Deep CompanyCareersPressSecurity and Trust

Senior Director, Technical Solutions

Bengaluru, India

Databricks is looking for a Senior Director –Technical Solutions & Support to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Director –Technical Solutions & Support, India is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. The India Support Director will oversee all Support operations during Asia Pacific business hours and will be responsible for running a 24x7 team out of our Bangalore, India office.

Impact you will have:

Build and manage a 24x7 regional team of Technical Solution Engineers based out of Bangalore. Provide coaching and mentorship to regional support managers. Identify and implement process improvements to meet or exceed regional performance KPIs. Establish training plans and subject matter expertise within the team. Drive support escalations during Asia Pacific business hours and establish cross-functional collaboration to manage and resolve issues. Be a player-coach and provide technical leadership to the regional support team. Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. Define quarterly goals and track them to completion to drive team growth and personal development. Scale the organization by developing processes and guidelines that promote operational efficiency Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. Participate in weekend on-call rotations for support escalations.  Perform risk assessments and be a hands-on leader

What we are looking for:

Should have been a manager’s manager for at least 2 years  Min 15 year of experience in IT Industry - SaaS Support, building, testing, and maintaining Experienced in leading a team of at least 50+ employees Proven experience working with Cloud native applications / SaaS (AWS, Azure, GCP), or Big Data platforms in a technical capacity. Proven experience working with Big Data (Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity. Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers. Excellent analytical and troubleshooting skills. Excellent customer facing, verbal and written communication skills A team-oriented attitude and a high degree of comfort working in a startup environment. BE/ in Computer Science or other equivalent technology required

  • Senior Director, Technical Solutions

    Found in: Whatjobs IN C2 - 6 days ago

    bangalore, India Databricks Full time

    DiscoverCustomersPartners Databricks PlatformIntegrations and DataPricingOpen Source Databricks for IndustriesCross Industry SolutionsMigration & DeploymentSolution Accelerators Training and CertificationEventsBlog and PodcastsGet HelpDive Deep CompanyCareersPressSecurity and Trust Ready to get started? Senior Director, Technical Solutions...

  • Infinite Computer Solutions

    Found in: Whatjobs IN C2 - 1 week ago

    Bangalore, India Infinite Computer Solutions Full time

    About the Role :We are seeking a visionary and highly experienced Technical Director to join our leadership team. In this critical role, you will be responsible for leading and shaping the technical direction of our organization. You will leverage your extensive experience in software development, technology strategy, and team leadership to drive innovation,...

  • Infinite Computer Solutions

    Found in: Adzuna IN C2 - 1 week ago

    Bangalore, Karnataka, India Infinite Computer Solutions Full time

    About the Role :We are seeking a visionary and highly experienced Technical Director to join our leadership team. In this critical role, you will be responsible for leading and shaping the technical direction of our organization. You will leverage your extensive experience in software development, technology strategy, and team leadership to drive innovation,...

  • ZapCom - Director of Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bangalore, India ZapCom Solutions Pvt Ltd Full time

    Position : Director of Engineering/Sr.Director of Engineering. Location : Bangalore. Role Description : As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for...

  • ZapCom - Director of Engineering

    Found in: Whatjobs IN C2 - 5 hours ago

    Bangalore, India ZapCom Solutions Pvt Ltd Full time

    Position : Director of Engineering/Sr.Director of Engineering. Location : Bangalore. Role Description : As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for...

  • ZapCom - Director of Engineering

    Found in: Adzuna IN C2 - 1 week ago

    Bangalore, Karnataka, India ZapCom Solutions Pvt Ltd Full time

    Position : Director of Engineering/Sr.Director of Engineering. Location : Bangalore. Role Description : As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for...

  • Technical Director

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Alstom Full time

    Req ID:427369  Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Technical Director

    Found in: beBee S IN - 4 weeks ago

    Bangalore, India Alstom Full time

    Req ID:427369  Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Technical Director

    Found in: beBee S IN - 2 weeks ago

    Bangalore, India Alstom Full time

    Req ID:427369  Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Senior Director, Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India solera Full time

    Senior Director, Engineering/ Bangalore Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today,...

  • Technical Director Salesforce

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India YO HR CONSULTANCY Full time

    CompanyOverview: YO HR CONSULTANCY is a leadingconsultancy firm operating in the None industry offeringprofessional HR services to a diverseclientele.Role andResponsibilities: The Technical Directorof Salesforce will play a key role in designing and developingSalesforce workflows and user interfaces gathering and analyzinginformation to design comprehensive...

  • Director of Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India ZapCom Group Inc Full time

    Position:Director of Engineering/Sr.Director of EngineeringLocation:BangaloreRole DescriptionAs a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for leading and...

  • Senior Director- The Exchange

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India GroupM Full time

    Description Position at Mindshare Job title: Senior Director - The Exchange, Mindshare, India Overview of job Mindshare Bangalore is looking for Senior Director - The Exchange, for one of its largest FMCG Clients. In this role, you will be responsible for handling Britannia. The job entails a wide array of skills such as strategic...

  • Senior Director, Software Engineering

    Found in: Whatjobs IN C2 - 1 week ago

    bangalore, India Epsilon Full time

    Job DescriptionAs the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep...

  • Senior Director of Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Solera, Inc. Full time

    Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...

  • Senior Director of Software Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India JPMorgan Chase & Co. Full time

    Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorgan Chase within the (insert LOB or sub LOB), you lead multiple technical areas, manage the activities of multiple departments, and collaborate...

  • Director Engineering

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Nile Connect LLP Full time

    Job Title: Director ofEngineeringJobDescription:PositionOverview:We are seeking anexperienced and visionary Director of Engineering with a proventrack record in .Net development as well as expertise in IOS andAndroid platforms. The successful candidate will lead ourengineering teams driving innovation and ensuring the successfuldelivery of highquality...

  • Director-Technology

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Virtusa Full time

    Director-Technology - CREQ185320 Description Data Governance Architect The Director of Technology is responsible for the overall technical strategy, development and implementation of data governance across the organization. The successful candidate will have a deep understanding of data governance principles, processes, and technology, as well as the...

  • Senior Director

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bangalore, India Recrud Full time

    Job Description : Recrud is excited to partner with a leading organization in the biopharmaceutical domain to find an exceptional candidate for the role of Senior Director - Data Engineering & Analytics, focusing on commercial technology. This opportunity is based in Bengaluru and offers the chance to be at the forefront of driving technological innovation...

  • Senior Director

    Found in: Adzuna IN C2 - 1 week ago

    Bangalore, Karnataka, India Recrud Full time

    Job Description : Recrud is excited to partner with a leading organization in the biopharmaceutical domain to find an exceptional candidate for the role of Senior Director - Data Engineering & Analytics, focusing on commercial technology. This opportunity is based in Bengaluru and offers the chance to be at the forefront of driving technological innovation...