Luxury Concierge Team Manager
6 days ago
English and Hindi.
Excellent written & oral communication is a MUST. Fluency in other languages, particularly is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Multiple years of team management experience, preferably within membership services or similarMust have experience in luxury lifestyle management or relevant experience as an executive assistant with responsibility for a demanding individual or familyDemonstrable experience of improving and developing teamsWell-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.A strong understanding of UHNW expectations and demands within India.Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.Understanding of and experience using a CRM systemPossess local expertise and familiar with GCC marketCan do attitude with strong understanding of Indian cultureFlexible with different shift patternsExceptional verbal and written communication skills, combined with demonstrated problem solving abilityA deep sense of empathy and ability to connect with members quickly and building trustConfidence in communicating with UHNW clientsA ‘can do, will do’ mindset, willing to get whatever is needed doneA high sense of ownership in everything you do, taking responsibilityIncredible ability to drive noticeably high member satisfactionAnalytical in approach, with a commercial understanding to service deliveryAdditional but non-essential; potentially more mature, from a wealthy background themselves, could be wives of ex-pats etc
Guidelines for Hybrid/Home Office option:Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.A secure home office at your confirmed address, free from background noise or other distractionsInternet service must meet minimum requirements and minimum speed check must be completeBenefitsOur people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits:Offer flexible work arrangements including Hybrid work possibilitiesOne (1) month paid Sabbatical after 5 years of Service, without tapping into annual leaveAccess to lots of great travel and entertainment discounts as our clients’ members wouldGlobal Team, with diversity at its core.Possibility of growth within a dynamic and international companyWho We AreTen Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.Looking ahead, Ten's strategy revolves around four key areas:Deliver a world-class member experienceInvest in technologyExpand contracts with new and existing clientsEstablish a foothold in new markets by leveraging its market-leading service proposition
For more information, please watch Ten's Growth Engine Video to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”
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