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Support Engineer

3 months ago

bangalore, India Avlino Full time

About the job


Are you looking to work with the same tech as Silicon Valley giants – but with a small company feel? Are you a creative problem solver who loves to explore, uncover issues, and find suitable solutions?

If so, we are looking for you to join our brilliant team as an entry-level Support Engineer


Our Work Perks

  • Competitive salary
  • Robust benefits package
  • Centrally located office
  • ….and so much more



Our Story

We are Avlino, and our expertise lies in an AI-first approach that addresses every challenge with machine learning and deep learning techniques as the basis to develop problem-solving technology. We bring data to the forefront by leveraging the understanding of intelligence and offer solutions that dynamically solve business challenges before customers realize they exist.

Our people are at the very core of what we do - we value and celebrate our differences because those differences are what make our team shine. Avlino is rapidly growing on a global scale, and we are searching for creative minds that are excited to take on challenges in the immediate while providing vision to the future


The Day-to-Day

  • Demonstrate flexibility in working nights and weekends as required to support customer needs and meet service level agreements.
  • Provide technical support and troubleshooting for customers using the company's products or services.
  • Monitor system health for connectivity, storage, system health.
  • Collaborate with cross-functional teams to identify and resolve issues based on monitoring data and analysis.
  • Present and advocate for new ideas or directions in support processes, tools, and monitoring strategies.
  • Addressing all escalated customer and infrastructure tickets, with ability to diagnose and close as per customer SLA.
  • Prompt and responsible response time, ensuring excellent customer service and continued smooth internal operational workflows.
  • Submitting weekly, monthly reports as needed by management for KPI measurements.


Your Background

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Science, Systems Engineering.
  • 2+ in a Level II escalation support role.
  • Knowledge of networking protocols, routing, subnets, firewalls, and network troubleshooting.
  • Working knowledge of Project Management/Support Platforms such as Atlassian Suite, (Jira Service Desk, Jira, Confluence).
  • Experience working with monitoring tools such as Nagios, Zabbix, and Prometheus.
  • Knowledge of databases such as MySQL, MongoDB, SQL Server, and Oracle, including database administration, performance tuning, and troubleshooting.
  • Experience with the Microsoft Suite: Teams, Outlook, SharePoint, Excel.
  • Experience with updating, tuning and authoring documentation.
  • Working Knowledge of container technologies such as Docker.
  • Working Knowledge experience with Linux OS.
  • Working Knowledge of scripting languages: Shell, Python.
  • Working Knowledge of Cloud; Azure, AWS, GCP


Your Key Attributes

  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • The ability to work under pressure.
  • Self-initiation.
  • Good interpersonal skills.
  • Availability to work in rotating shifts, nights, and weekends.
  • Charismatic personality with a self-motivated attitude ready to tackle challenges that come your way.
  • Have a constant passion for learning and natural curiosity.
  • Analytical thinking skills with the ability to problem solve and have a high standard for accuracy and integrity.
  • Work well under pressure, with the ability to shift quickly and keep moving forward in a fast-moving environment.
  • Team player with a “can do” attitude


So, are you up for the challenge? Apply now for immediate consideration – we would love to talk with you