Operation Manager

Operations Manager - Vehicle Logistics (India Remote US-Facing) Location: Remote from India (relocation-ready) Working Hours: Full-time, aligned to U.S. Eastern Time (EST) Type: Contract-to-Hire (with growth path) Industry: Vehicle Logistics Brokerage U.S. Client Base About SaaS Logistic, LLC SaaS Logistic, LLC is a rapidly expanding vehicle logistics brokerage based in Suwanee, Georgia, USA. We manage transportation across the U.S. for dealers, auctions, rental companies, fleet owners, and institutional clients. As we grow, we are hiring a Business Development & Operations Manager based in India to lead our offshore growth, team, and service delivery. Role Overview This is a high-impact leadership role requiring experience with U.S.-based logistics clients, hands-on operations management , and a proven ability to build and manage a high-performing team of 7 to 12 people . You must be both a strategic leader and a practical executor , ready to own results across business development, carrier coordination, customer retention, and revenue growth. Responsibilities Build and manage a growing offshore operations and sales team (7-12 members) Drive new business acquisition from U.S.-based dealerships, fleets, auctions, and financial institutions Oversee and optimize order processing, carrier assignment, customer updates, AR/AP coordination, and CRM pipeline Ensure team accountability through KPIs, performance reviews, and mentoring Lead internal tech adoption, CRM usage, and workflow improvement Collaborate with U.S. leadership for seamless cross-border execution Present data-backed strategies, dashboards, and growth reports to executive leadership Personally handle top-priority clients or escalations as a hands-on servant leader Must-Have Qualifications (do not apply if you do not meet 80% of the following criteria) 5-7+ years of experience in vehicle logistics, transport brokerage, or supply chain management Proven experience working with American clients in a logistics or brokerage setting Led and managed a team of 6 to 12 members, with clear examples of output improvement and people development Hands-on operations leader with the ability to independently manage quoting, carrier coordination, order tracking, AR/AP updates, and CRM workflows Must be able to demonstrate financial growth or performance metrics from past companies - including revenue contribution, cost savings, operational efficiency, or deal wins MBA from a nationally ranked Indian university OR 5-7 years of measurable turnaround/growth success in logistics or supply chain verticals Strong technical proficiency - must be comfortable using CRM tools, dashboards, automation, and collaboration platforms Excellent English communication skills - both verbal and written, suitable for direct client handling in the U.S. Must be willing to relocate if needed and be able to work full-time in U.S. Eastern Time (EST) Must be ready to provide 3 verifiable professional references Preferred Skills Expertise in freight brokerage, carrier networks, CRM systems (HubSpot, Zoho, etc.) High EQ and people management skills Ability to think analytically and execute decisively under pressure Prior startup or scale-up experience in the logistics domain What We Offer Competitive base pay + performance-based incentives Potential for equity or profit-sharing in long-term contracts Full-time hire opportunity based on contract performance Direct collaboration with U.S. leadership and daily impact on business outcomes Dynamic, entrepreneurial culture with high ownership and growth velocity How to Apply Send the following to Resume Cover letter explaining your relevant experience and why you're the right fit 3 professional references Subject line: BDM-Operations India - Your Full Name