Manager - Zonal Field Engineer
4 weeks ago
Role
Zonal RF field engineer
Job Level/ Designation
M1
Function / Department
Technology/Quality
Location
Hiring Manager
Job Purpose
This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result Areas/Accountabilities
Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team Building strong relationships with cross verticalsCore Competencies, Knowledge, Experience
In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) Excellent domain knowledge and on- field optimization experience Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints People management capability, very good cross functional co-ordination. Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task orientedMust have technical / professional qualifications
B-Tech Electronics and Telecommunications with above 2 years of experience
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