Branch Support

About the Role:

● The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.

● The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.

● Directing / Assigning / Responding to Emails received on central Email id.

● iCABS - Ticket Assignment and co-ordination with concerned employees for status update.

● Change Negotiating Employee

● Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.

● Generating Renewal report

● Generating Renewal letters for CSEs

● Renewing same price & price increase contracts

● Raising Termination requests in the portal

● Raising CR tickets for price decrease

● SHE related documentation.

● Fumigation Certification and updation in register whenever required.

● License Renewal, Compliance and Preparation for audit by inspector.

● Incentive Calculation for further submission.

● Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)

● Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.

● Entering receipt and deposit slip into the system for collections.

● Adjustments for collections on behalf of other branches.

● Raising Credit note requests on the portal.

● Petty Cash portal management and local bank activities.

● Conveyance records for Technicians.

● Service Docket upload for KA.

● Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

● ICabs Ticket Management

● On time submission of reports

● Branch Documentation

● Support accounts related activities

Competencies (Skills essential to the role):

● Good written & Verbal communication

● Attention to detail & Ability to prioritize tasks under pressure

● Positive Attitude

● Assertive and Self Confident

Role Type / Key working relationships:

● Individual contributor role

● External- Customers and customer representatives

● Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Safety

● Integrity

● Innovation

● Learning & Development

● Open & Transparent

● Performance Orientation

Requirements

Educational Qualification / Other Requirement:

Educational Qualification / Other Requirement:

● Any Graduation degree

● At least 2 – 3 yrs experience in Back office administration

● Preferably from MNC

● Typing Skills

● Computer Skills with working knowledge of applications like word, excel.

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
• Benefits