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Avalara - Senior Site Reliability Engineer - Grafana/Prometheus
3 months ago
Job Description :
Sr. Site Reliability Engineer - SRE - Managing Grafana, Prometheus, Loki Tools
At Avalara,Were building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.
The logic behind calculating taxes the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
As a member of our Reliability Engineering Product SRE team, you will be responsible for building Products/Services aligning to reliability standards and principles with highest level of MVR's ( Minimum Viable requirements) & SMM's (Software maturity metrics) and ensuring customer satisfaction through your expertise in SRE domain skills. We are seeking an individual who is interested in automation and efficiency.
- You will be using bundled tech stack to show how the customer, product, and infrastructure are interacting or behaving.
- You will have a keen eye for customer satisfaction based on numbers (SLO, SLI, SLA) and will be expected to know the golden metrics that drive it.
- You will programmatically approach MVR's using coding languages, and know scripting languages.
- Build/automate producs and infrastructures with highest level of MVRs/SMM's aligning to reliability standards/principles
- Being a key stakeholder/embedded SRE from RELE team to collaborate and partner with engineering teams from Product's inception to production.
- Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring
- Solid coding skills in golang/Python, GitLab, or Perl and a history of automating workloads
- Conduct workshops in SRE champion meetings to evangelize MVR's/SMM's to engineering org.
- Setup and operate observability tools across multiple cloud providers.
- Create reusable observability components to assist with onboarding to observability tools.
- Assist development teams to define SLO/SLI dashboards and alerts.
- Deep expertise in the mentality, processes, and tools needed to deliver five nines SLAs.
- Managing/Administering observability tools like Grafana, Prometheus, Loki across multiple cloud providers.
- On-boarding feature development teams to RELE platforms and standards.
- Being a part of oncall rotation.
- Troubleshoot and support the production environments.
- Minimum of 7 years experience in a SaaS environment.
- A 4 Year Bachelor's engineering degree in Computer Science/Information Technology.
- Ability to participate in an on-call rotation.
- Networking : A good understanding of the OSI model, TCP/IP, and DNS; particularly as it relates to cloud environments.
- Linux Fundamentals : Solid experience with the administration, security hardening, and performance tuning of one or more distributions of Linux.
- Troubleshooting : A passion for tracking down technical root causes of distributed systems, and software.
- Observability : Experience with developing service level indicators and objectives, instrumenting software, and building alerts.
- Software Engineering : An understanding of software engineering fundamentals with experience developing software with a team of engineers. -
Automation : A strong desire to automate all of the things and eliminate toil.
- Containers : A solid understanding of the underpinnings of container technology such as cgroups and namespaces.
- Container Orchestration Systems : Experience with the operations, administration, and development of orchestration systems such as Kubernetes, ECS, Mesos, Nomad.
- Infrastructure-as-Code : Experience with deploying and maintaining infrastructure as code with tools such as Terraform, Pulumi.
- Technical Writing : Most of the services we develop are greenfield, and you will need to build documentation and diagrams for other engineering teams.
- Customer Satisfaction : Keen eye for customer satisfaction (our customers are other engineering teams and Avalara customers).
- Passion for Learning : Interest in the broader technology space with a constant desire to expand your understanding.
- Adaptability : Experience working on a variety of projects. In short, we want people with T-shaped skills.
Tools & Technologies :
We are looking as part of the skillset : Terraform, Grafana, Prometheus, Loki, Alert manager, Pushgateway, Prometheus exporters & client libraries, PromQL, LogQL, Fluentd, Fluent-bit, Sumologic, Splunk, Tempo, Jaeger, OpenTelemetry, Cortex, etc
Other Common Tools & Technologies expected : AWS, GCP, Oracle Cloud, Terraform, GitLab, Artifactory, Atlassian suite, GIT, Kubernetes, Go, C#, Python, Bash, Powershell, Docker, Windows, Linux, etc
