Wipro | SCCM Administrator | hyderabad

19 hours ago

hyderabad, India Wipro Full time

Experience: 7+ years

Location: Pune/Hyderabad


Mandatory Experience:

  • WSUS Synchronisation
  • Servers Patching as per MS Updates
  • Server-side troubleshooting using logs, legacy packages troubleshooting
  • SQL/DRS replication
  • Policy flow at server end
  • Policy updates/ evaluation flow
  • Hardware inventory troubleshooting
  • Multi site/ level hierarchy for eg - exp handling multiple primary sites
  • Osd troubleshooting / deployment
  • N/w concepts/ troubleshooting
  • PXE booting
  • DHCP IP assignment, AD knowledge


Detailed Job Description

  • Perform MECM infrastructure upgrades, configuration, support, and maintenance. Take lead to drive other teams for new initiatives related to MECM.
  • Provide 16.5 x 7 support on MECM service following a global Rota and follow-the-sun support.
  • Proactively plan and manage the upgrade of MECM servers and MECM clients.
  • Perform performance tuning and capacity planning for MECM infrastructure.
  • Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
  • Adhere to internal process to support the service, including change management, and incident management policy.
  • Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
  • Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues.
  • Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
  • Ensure appropriate documentation is created or kept up to date.


Knowledge, Experience & Qualifications:

  • 8+ years of relevant IT experience, with strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment.
  • Experience in managing infrastructure - Windows OS, SQL Database
  • In-depth knowledge in Windows server and desktop OS, WSUS and SQL server.
  • Knowledge in Storage, and Network Technologies
  • Good knowledge of scripting and development e.g. VB script, PowerShell
  • CCM Client installation workflow & troubleshooting server logs and client logs.
  • Software Package/Application deployment workflow & troubleshooting server logs and client logs.
  • MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow
  • Software update/ patching deployment workflow & troubleshooting server logs and client logs.
  • Software and Hardware Inventory workflow & troubleshooting server logs and client logs.
  • DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs.
  • Familiar with workflow of MECM/MECM content distribution, troubleshooting skills to resolve the content distribution issues.
  • Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs.
  • Basic knowledge on DRS or SQL replication and understand Multi level MECM hierarchy.
  • Extensive hands-on experience in SQL query writing to fetch the customized inventory reports.
  • Basic knowledge of PowerShell Script
  • Experience in supporting Adaptiva would be an added advantage.
  • Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
  • Proven ability to work across geographies and time zones with a variety of teams.
  • Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
  • Knowledge of Service management techniques including incident, problem, change, release management
  • Ability to work under stress to deliver projects and handle critical system incidents.

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