ServiceNow Discovery Lead

2 weeks ago

Hyderabad, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

JOB DESCRIPTION

Role- Service Now Discovery Lead

Desired Experience Range: 5-10 years

Location of Requirement: Hyderabad/PAN INDIA

Please find below job description for service mapping role.

  • Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.
  • Work closely with Technical Business Analyst and Technical Architects to create new service maps/patterns.
  • Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
  • Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
  • Sound knowledge in CMDB and it operation management.
  • Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB.
  • Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources.
  • Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers.
  • Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies.
  • Define, create, and manage Service Mapping infrastructure, including patterns.
  • Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.
  • Create and maintain Service Mapping-related documentation.
  • Comfortable and competent interacting with technical SMEs and stakeholders to acquire information, validation, and feedback.
  • Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns.
  • Familiarity with web application development to help you know how to traverse those layers in service map patterns.
  • Define, create, and monitor Service Mapping health reports and dashboards o Identify, investigate and resolve Service Mapping issues in a timely manner.
  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Knowledge on identification, classification rule in CMDB.
  • Knowledge over event and alert rule o Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
  • Required Hands on experience with ServiceNow ITOM implementations.
  • Required Knowledge of ServiceNow CMDB Architecture.
  • Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud and their corresponding APIs.
  • Ability to consult on system credential requirements; troubleshoot permissions and network connectivity.
  • Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.

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